Customer Service Billing Coordinator
Resume:
Tisha N. Freeney-Green
Charlotte, NC *****
Qualifications Summary
Provide customer service to both business and personal insurance customers
Skills include invoicing, managing projects and customer service.
COMPUTER SKILLS:
Microsoft Office Applications: Word, Excel and PowerPoint. Web Based Applications, Internet, PeopleSoft
CAREER EXPERIENCE:
Travelers Insurance 2015-Present
Salvage Coordinator 2018-Present
Handle Salvage files, once a vehicle is deemed a total loss
Work with customers to obtain titles, POAs and other paperwork needed to issue settlement
Process paperwork/titles to forward to the appropriate salvage vendor
Update Salvage Capture screens and documenting claims files with activities on the claim
Set and update diaries daily to assure prompt service and resolution of the claim
Communicate with the salvage vendor to assure all documents are received and forwarded to the appropriate state to process
Review and determine disposal methods based on state laws
Review vendor invoices for accuracy
Adhere to all state titling guidelines
Work on the PTO assist team
Other duties as assigned
Customer Service Claims Service Claims Representative 2015-2018
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Assist inbound calling customers with filing claims
Handle both Business and Personal insurance claim calls
Set up claims for Personal property, liability and auto customers
Set up claims for Commercial property, liability, auto and worker’s compensation customers
Answering questions on existing claims and transferring customers to correct departments.
Subject Matter Expert (SME) for both Business and Personal Insurance
Assist in training class for New Hires
Det Norske Veritas and Germanisher Lloyd (DNV GL), Houston,TX
Billing Coordinator, 2014-2015
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Research any unbilled issues to optimize the billing possibilities for the billing period.
Prepare final invoice package containing draft and final invoices for all billable projects.
Maintain the billing folders for all projects, with all the appropriate documents, including expenses, consultant invoices, and monthly invoices, in accordance with standard procedures.
Recommend and implement agreed process improvements to the billing cycle.
Communicate and coordinate with intercompany parties.
Conestoga-Rovers & Associates, Houston, TX
Billing Coordinator & Project Administrator, 2012-2014
Responsible for Full-Scale, comprehensive and detailed customer billing and invoice preparation, implementation, review, edit and process invoices and transfers
Project budget maintenance and monitoring
Project file set-up, tracking, updating and monitoring
WIP Analysis and General Ledger Journal Entry preparation
Inventive Clinical – Houston, TX
Billing Coordinator, 2011-2012
Solely responsible for ensuring client invoicing is performed accurately, completely and mailed by due date and appropriate back up is attached
Assist with monthly close process with direction from Billing Manager
Forge relationships with business units working with staff to ensure invoices are accurately prepared
Utilize customer contract and ensure invoicing is being performed according to contract and terms
Special Projects, reconciliations and analysis reporting as needed
EDUCATION:
Niagara University- Business Management- Lewiston, NY
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