DAICY PUELLO

Charlestown, IN ***** 484-***-**** adscd0@r.postjobfree.com

BILINGUAL MEDICAL RECORDS SUPPORT SPECIALIST

SUMMARY OF QUALIFICATIONS

• Self-motivated individual with strong written and verbal communication skills that enables transparency with management and positively impacts client relationships. Experienced in coordinating clients’ requests to exceed expectations providing quality, efficiency, accuracy, and meeting customers satisfaction in good timely manner.

• Strong communication and problem-solving skills. Customer service experience with internal and external clients. Experienced in schedule coordination. Print room planner experience working with Ipswitch and Print prod drive.

• Proven leadership skills, adept at establishing and monitoring work to be done, analyzing, and implementing process to optimize efficiency. Maintain working knowledge of GMP, SOP, FDA, PDMA, and HIPAA procedures, regulations, and requirements at all times.

• Current preparation for CCS certification through AHIMA with anticipated examination in January 2022. CORE COMPETENCIES

Business Operations Quality Assurance Staff Training and Support Fluent in English and Spanish Interpersonal Communication Conflict Resolution Problem Solving Typing Speed 36 WPM Microsoft Office Excel Trained in Navigation ICD-10-PCS, ICD-10-CM, and CPT Coding

EDUCATION

DEVRY UNIVERSITY Online

Undergraduate Certificate, Medical Billing and Coding December 2021

• Trained in utilization of 3M Coding and Reimbursement System and in completion of CMS-1500 claim forms.

• Key Coursework: Medical Terminology, International Classification of Diseases Coding, Current Procedural Coding, Path pharmacology, Legal and Regulatory Issues in Health Information, Health Insurance and Reimbursement, Human Anatomy and Physiology. Dean’s list GPA 3.73/4.0. PROFESSIONAL EXPERIENCE

J. KNIPPER & COMPANY Multiple locations September 2006 – Present Scheduling Coordinator - Charlestown, IN (December 2017 - Present)

• Oversee scheduling for employer providing solutions for the Pharmaceutical, Biotech, Medical Device industries.

• Review and scheduled rush orders for the fulfillment orders areas.

• Coordinate with warehouse to schedule and define the delivery locations of the manifest, using current system.

• Interact with the production supervisors and leads to acquire daily and real time statues to aid in making scheduling decisions using reports.

Operations Coordinator - Carlstadt, NJ (February 2017 - December 2017)

• Coordinated eight production lines together with the team leads to ensure best quality, accuracy, and productivity to meet customers satisfaction.

• Managed and trained current and new staffs on SOP, GMP, and PDMA training.

• Communicated effectively with all levels of the organization.

• Assisted management of operations activities in a day-to-day coordination. Fulfillment Lead - Carlstadt, NJ (September 2006 - February 2017)

• Instrumental in managing operational changes during J. Knipper acquisition of MediMedia Health USA.

• Trained and supervised up to two hundred temps in fulfillment lines.

• Improved line efficiency by leading a cross functional team to integrate processes in warehouse, production, and quality assurance.

• Achieving the goal of, together with my team, having a batch of one million of a specific medicine ready two months prior the time agreed with the client.

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