Service Representative Customer

DOUGLAS S. WALKER, JR.

***** ****** ******, *******, ** 94603 * Cell: 510-***-**** * Email:**.**********@*****.*** Objective: Retail Sales – Merchandiser - Office Administration ADDITIONAL SKILLS:

ACCOUNTS PAYABLE/RECEIVABLE GENERAL HUMAN RESOURCES SUPERVISING INCIDENT REPORTS MULTI-LINE PHONES SCHEDULING MICROSOFT (WORD, EXCEL, POWERPOINT)

10-KEY (12,000 KPH) OFFICE MACHINERY MONTHLY REPORTS DATABASE CUSTODIAN MARKETING & SALES RESEARCH MERCHANDISING POWERPOINT PRESENTATIONS

CASH HANDLING * RETAIL ADMINISTRATION * CALL CENTER SUPPORT * OFFICE ADMINISTRATION * INTERNET SAV V Y * INVENTORY SPECIALIST * SALES ADVERTISEMENT * MARKETING

OFFICE ADMINISTRATION

• Prepares invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

• Answers phone calls and direct calls to appropriate parties or take messages.

• Conducts research, compile data, and prepares papers for consideration and presentation by executives, committees and boards of directors.

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Attends meetings to record minutes; Greets visitors and determine whether they should be given access to specific individuals.

• Reads

and analyzes incoming memos, submissions, and reports to determine their significance and plan their distribution. • Performs general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

• Files and retrieves corporate documents, records, and reports.

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Opens, sorts, and distributes incoming correspondence, including faxes and email.

• Makes travel arrangements for executives.

MERCHANDISER

• Takes photographs of displays and signage.

• Plans commercial displays to entice and appeal to customers.

• Places prices and descriptive signs on backdrops, fixtures, merchandise, or floor.

• Develops ideas or plans for merchandise displays or window decorations. • Consults with advertising and sales staff to determine type of merchandise to be featured and time and place for each display. • Arranges properties, furniture, merchandise, backdrops, andother accessories, as shown in prepared sketches. • Constructs or assembles displays and display components from fabric, glass, RETAIL ASSOCIATE

• Greets customers and ascertain what each customer wants or needs.

• Opens and closes cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

• Maintains knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. • Computes sales prices, total purchases and receive and process cash or credit payment. • Maintains records related to sales.

• Watches for and recognizes security risks and thefts, and know how to prevent or handle these situations. • Recommends, selects, and helps locate or obtains merchandise based on customer needs and desires.

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Answers questions regarding the store and its merchandise. packages purchases, and wraps gifts. • Helps customers try on or fits merchandise; Inventories stock and requisitions new stock.

• Prepares merchandise for purchase or rental; Sells or arranges for delivery, insurance, financing, or service contracts for merchandise. Work History:

Customer Ser Rep H&M Sales Rep 2011-2015

Customer Service Representative, Fedex Office SF, CA 2016 – 2019 Customer Service Representative, Receptionist/ Mail Room SF Williams Lea Tag SF 2019 - 2020 Customer Service Rep Carvana LLC 2021- Present

Education:

General Education – Laney Community College, Oakland, CA 2009 Monte Vista High School - Class of 2008 Danville Ca

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