Field Investigator Customer Service

Suzette Laratta

***********@*****.*** 720-***-****

PROFESSIONAL QUALIFICATIONS AND ACCOMPLISHMENTS

15+ years in management, administration within wide variety of industries and personalities, professionals, law enforcement, community. Research, analytics and detailed report writing, claims subrogation, arbitration, settlement negotiations, family business property management administration

Exceeded annual goal in first management year, achieving reduction of inventory shortage from 5% to 1.39% resulting in higher profits, hiring of additional loss prevention associate

Promotions over 5 years from receptionist to Business Operations Manager, resulting in cost savings, higher profits, higher efficiencies

Consistently exceeded goals for insurance claims Subrogation/Collections for portfolios of hundreds of personal/commercial accounts averaging from 3 to 7 figures

Successfully managed undercover investigations in varied client employment situations with strictest confidentiality, strong ability to maintain composure, clear thinking under extreme circumstances, detailed report writing, insurance field surveillance investigations, company vehicle driving and maintenance

Coordinated successful safe and expedient evacuation of 63,000 sq. ft. hotel, conference center, grand ballrooms, 4-star restaurant

Rookie of the Year 2015 (Sales commissions)

Co-managed all aspects of various family-owned apartment properties for 9+ years

Tremendously successful recovery/rehabilitation of adult family member patient after various doctor’s diagnosis of a lifelong vegetative state. Patient now actively lives at home

Phi Theta Kappa member- the world's largest, most prestigious honor society for two-year college students

Personal Website and Blog with varied income strategies, affiliate marketing, SEO

SKILLS

Outstanding communication skills, written, verbal, adapting to diverse audiences, intuitive, personable, professional demeanor, the strictest confidentiality

Management; Training, Leadership by example, high standard of ethics, reliable, responsible, punctual, honest, self-disciplined, efficient problem solving, exacting attention to detail, empathetic customer service minded, organized, inventory management, project management, prioritizing projects, loss prevention, work place violence, research and analytics, detailed report writing, adaptability to acclimate into varied working environments

Outstanding investigative and analytic research skills, fraud investigation, subrogation, arbitration, financial settlement negotiation

Develop/implement inventory shortage reduction programs, interview, train, supervise departments, develop/implement policy/procedure, compliance training of employees' awareness programs, safety and shortage committee, prevent/detect internal/external theft using exception-based reports, discrepancy reports, sales error reports, audits, CCTV, physical apprehensions, investigations, case handling within a diverse community of participants; police, fire, defendants, courts. Organize, supervise entire store inventory procedures, inventory sensor equipment, ADA compliance, OSHA, emergency procedures; fire, power, injury, Code Adam. Camera installations

Credit investigations and approval, risk assessment, credit limits, credits/debits, accurate record keeping, collections, aged trial balance reports, accounts payable/receivable, cash application posting and reconciliation, purchasing, inventory management

Volunteer committees developing policy, procedure, cost savings, goals and objectives, training in leadership, team-building, communications, organizational skills, conflict resolution, financial statements, work place violence

MS Office Suite/Open Office, Dunn & Bradstreet, QuickBooks, Report writing, technical writing, editing, WordPress website design and maintenance, blog, SEO, Google software, CPR, First Aid certified, MVTrac, RDN, Ability to navigate complex computer system applications

Transcription of audio interviews, depositions, closed caption, video

Computer hardware/software troubleshooting/repair

LANGUAGES

English

Spanish proficient

EDUCATION

Criminal Justice - Red Rocks Community College – Lakewood CO

Phi Theta Kappa Honor Society

Interior Design - Design Institute of San Diego - San Diego CA

CAREER EXPERIENCE

Field Investigator United Auto Recovery – Denver CO 1/2020 to 10/2021

Personal Care Provider AMI Home Health Care – Denver CO, and America's Best Home Care - Wheatridge CO 4/2016 to 1/2020

Personal Website and Blog; 9r8m.com

Transcription Rev.com 8/2020 to 03/2021

Licensed Insurance Agent Banker's Life and Casualty – Roanoke VA 9/2015 to 4/2016

Security and Loss Prevention Hotel Roanoke and Conference Center, a Hilton Worldwide Hotel – Roanoke VA 12/2014 to 9/2015

Loss Prevention Manager Belk, Inc. - Roanoke VA 7/2012 to 11/2013

Business Operations Manager Cyberline Computer Systems, Inc. - Roanoke VA 8/2006 to 5/2012

Undercover Operative Business Controls, Inc. - Lakewood CO 12/2005 to 7/2006

Claims Subrogation Fireman’s Fund Insurance Company – Denver CO 2/2000 to 11/2004

Claims Subrogation Safeco Insurance – Lakewood CO 12/1997 to 2/2000

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