Rachael Smith 702-***-****

I have ** years’ experience in Customer service, with billing, technical support and general customer service.

Skills

● Can clearly express ideas and information

● Able to negotiate and resolve differences with others

● Effective at using proper phone etiquette

● Punctual and efficient time management

● Methodical in planning and performing tasks

● Able to recognize the need to concentrate on people rather than tasks

Experience

Customer Connexx 6/2018 to present

● Making appointments to pick up units

● Making confirmation calls to give time frames for the pick up of the units Teletech 4/2017 to 10/2017 Las Vegas NV

• Support for Customers who need their credit cards updated information about the billing

● Responsibility included detailed explanations of services offered and tailored services to the wants and needs.

• Service included several types of entertainment packages

● Of channel programming lineups such as travel, sports, and comedy and international programing as well

Sutherland 2/2016 to 10/2016 Las Vegas NV

Technical support and customer service for AT&T, DIRECTV and U-VERSE

● Technical support for wireless devices, mobile devices, Satellite TV, U-Verse TV and VOIP services.

● Customer service including setting up new and existing services, selling Directv packages, billing.

● Customer services and tech support for wireless mobility including U-Verse and AT&T.

● Confer with customers by telephone for order issues, billing issues, navigation of wwebsites

● Multi-tasking with multiple systems including: CRM, TELEGENCE, SYSTEM X, SHAREPOINT, RIO, OMS.

● Use a variety of tools including, CSP, Direct Agent Answers, Screen MMirror

Telus International 7/2011 to 7/7015.

● Deliver exceptional Customer service to any and all customers via phone Offer assistance to customers who are unable to dial manually. Calculate and quote charges for services including but not limited to long-distance connections.

Sitel 10/2003 to 7/2007

● Deliver exceptional customer service to any and all customers via phone

• Provide product information when applicable.

• Order entry.

• Obtain details of any and all customer complaints.

• Resolve any and all billing issues.

• Exchange merchandise when applicable.

• Assist with any and all technical issues.

• Solicit sales of new or additional services or products. References upon request

Contact this candidate