Job Opportunity Specialist

Fabiola Duroseau

West Babylon, NY 347-***-**** ****************@*******.***

Certified Human Resources Professional with over 5 years of experience assisting individuals with job placement and employability. Valued for multi-tasking, case management, and conflict resolution skills. Known for interacting with individuals of all backgrounds, leveraging proficiency in Haitian-Creole and French.

Education & Certifications

Bachelor of Arts, Psychology, Adelphi University

Human Resources Professional, Borough of Manhattan Community College, August 2022

Professional Experience

NYC Department of Social Services, Human Resources Administration Queens, NY

Job Opportunity Specialist September 2016 - Present

●Coordinate interviews and process applications to evaluate potential eligibility for grants, employability, public assistance, SNAP, and Medicaid

●Establish effective plans to assist participants in achieving self-sufficiency and remove barriers to employment

●Deliver hands-on support, providing referrals to a high-volume of applicants weekly relating to employment, child care programs, and other services

●Align case management functions with best practices

●Offer customer care for incoming communications via phone and in-person

The Association for the Neurologically Impaired Brain Injured Children Queens, NY

Medicaid Service Coordinator July 2012 - September 2016

●Accountable for analyzing requirements of assigned cases, referring client base to services including Medicaid, Social Security benefits, and food stamp applications

●Generated customized plans, performing multiple home visits and responding to concerns

●Maintained client data to guarantee compliance for future audits

●Participated in state trainings in accordance with the Office for People with Developmental Disabilities

●Managed a high-volume workload of 40 cases monthly

Core Competencies

Multilingual (English, French, Haitian-Creole); File Management; Microsoft Office Suite: Access, Word, Outlook, Excel, PowerPoint; WordPerfect, Interpersonal Communication, Teamwork, Job Placement, Client Relations, Compliance, Conflict Management

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