Dental Assistant Office Manager
Resume:
SKILLS
Practice Operations Expert with Profit and Loss in mind
Insurance and Private Program Designs to Drive Revenue
Operating Procedures & Protocols
Communication and Leadership
Decision-Making
Staffing Planning
Medical Charting
Problem Solving
Invoice Preparation
Medical Report Preparation
Service Oriented
Supply Ordering
EDUCATION
2002
Registered Dental Assistant
Austin Community College, Austin, TX
CERTIFICATES
Certified Dental Assistant
TX Radiology Certification
American Association of Dental Office Managers - Lifetime Member
TECHNICALL SKILLS
Expert user of Eaglesoft software
Fluent in Dentrix
MS Office (Word, Excel, PowerPoint)
Dentsoft
Eaglesoft 21
Dentrix
Open Dental
ADDITIONAL EXPERIENCE
Treatment Plan Coordinator / Claims Administrator - Dennis C. Rausch, D.D.S., Austin, TX, September 2000 – September 2009
Office Manager - A.G. Martinez-Vargas, D.D.S., Austin, TX, August 1998 – September 2000
Certified Dental Assistant, February 1997 – August 1998
LANGUAGES
English: C2
Proficient
Spanish: C2
Proficient
PROFESSIONAL SUMMARY
Thrives at driving revenue and profits up for dental and orthodontic practices. Highly motivated Dental Practice Manager with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in insurance programs and patient management to drive increased revenue with strong profits, while ensuring patient engagement and high rates of collections across multiple providers.
WORK HISTORY
January 2018 - Current
Leander Dental / Healthy Smiles of Lakeway / Floss, Flossing Direct
Helped patients complete necessary medical forms and documentation.
Conducted communications and transactions with patients and visitors to foster positive experience.
Adhered to strict HIPAA guidelines to protect patient privacy.
Worked with Dentists and Office Managers to drive process changes and improvements to increase efficiency, profitability and customer experience.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Conducted audit of scheduled patients to drive profitability and efficiency of pending appointments by creating individual treatment plans based on insurance eligibility and coverage.
January 2018 - March 2019
Temporary Fill-in Support, Dr. Kevin Kelp
Conducted research, gathered information from multiple sources and presented results.
Evaluated the financial transactions, reporting, and tracking process to identify areas for potential fraud.
Educated Dentist and co-owner on past fraudulent activity and how the fraudulent transactions were able to be conducted.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Managed financial documentations such as expense reports and invoices.
January 2017 - November 2019
Territory Business Manager, Snap Diagnostic (At-Home Sleep Diagnostic Hardware)
Drove year-over-year revenue growth while leading operations, strategic vision and long-range planning.
Provided detailed product information and benefits to Doctors and firms that allowed for lower overhead testing by offering at-home sleep apnea testing solutions.
Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Established relationships with prospects throughout the SW Austin Metro to arrange for sales meetings and presentations with prospective clients.
April 2018 - August 2018
Insurance and Operations Consultant, Toothbar
Responsible with multiple consulting projects to partner with and assist a start-up dental practice in Austin, TX.
Partnered with Dentists and the Office Manager to educate on and establish insurance program participation and management.
Verified vendor accounts by reconciling monthly statements and related transactions.
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Served as interim Office Manager as incumbent would take extended vacations or back-up was needed to support front-office operations.
Educated the front office staff, hygienists, and dentists to better understand common insurance programs and coverage for large local employers that resulted in the most customer service burden.
November 2011 - January 2014
Front Office Manager, Dr. Hage, D.D.S. Xel Dental, Austin, TX
Responsible with managing all operations and front office management for a start-up dentistry office where the owner required paperless charting and administration.
Greeted visitors and patients to determine needs, check appointments and direct accordingly.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Obtained payments from patients and scanned identification and insurance cards.
Managed office bookkeeping with insurance billing and patient payments.
Implemented the EagleSoft software and system and designed reports to allow for Dentist/Owner to evaluate client engagement in treatment plans and scheduled client follow-up actions.
Assisted in the design and advertisement plan for in-house insurance offerings, which was critical in growing the business to require the addition of a third operatory within 18-months of business operations.
September 2009 - August 2011
Office Manager / Treatment Plan Coordinator, Simon Garza, D.D.S. / Carolyn Etheredge, D.M.D, Austin, TX
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Established rapport and relationships with patients and external partners to cross-train and support medical staff.
Reviewed each step of patient care and made proactive adjustments to avert issues.
Increased production by 100% within 4 months by implementing effective treatment counseling resulting in higher rate of patient treatment acceptance
Monitored logistics for patient intake and implementation of proposed courses of treatment.
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Elaine Houle
*****.******@*****.***
West Lake, 78737 TX
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