Patient Representative Service Worker

Professional Summary

Skills

Work History

TENESHIA PRICE

Greenville, MS 38703 662-***-**** *************@*****.*** Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Flexible & Adaptable

Collaboration

Conflict Resolution

Customer Service

Active Listening

Responsible

Self-Motivated

Good listening skills

Decision Making

Leadership

Organization and Time Management

Jul 2021 - Current

Greenville, MS

PSR

Delta Regional Medical Center

Assisted patients in filling out check-in and payment paperwork. Took copayments and compiled daily financial records. Used Meditech to schedule appointments.

Balanced deposits and credit card payments each day. Followed document protocols to safeguard confidentiality of patient records. Helped address client complaints through timely corrective actions and appropriate referrals. Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Recommended service improvements to minimize recurring patient issues and complaints. Reviewed daily care slips for doctors.

CNA/Companion Aide Jan 2008 - Jul 2021

Magnolia Gardens Assisted Living Greenville, MS

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Checked patient vitals such as temperature, blood pressure and blood sugar levels. Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Cared for residents in assisted living facility and delivered high-quality support to meet needs. Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Oversaw and maintained patients' rooms, group living areas and nurse stations. Mar 2007 - Jan 2008

Greenville, MS

Private Sitter

Grace Communnity Hospice

Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.

Maintained patient's home environment to keep safe, clean and familiar. Engaged patient in appropriate stimulation activities and physical activity. Assisted disabled clients to support independence and well-being. Cooked meals and assisted patients with eating tasks to support healthy nutrition. Assisted clients with daily living needs to maintain self-esteem and general wellness. Sep 2005 - Apr 2006

Greenville, MS

Food Service Worker

Burger King

Maintained clean, trash-free workspaces to maximize productivity and safety. Greeted customers at counter to fulfill requests and answer questions. Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Sanitized dining ware and kitchen equipment according to health code standards. Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Made food according to standard recipes with requested changes for customer satisfaction. Learned other teammates' work tasks to train as backup. Sales Associate Mar 2003 - Aug 2004

Education

New Beginnings Resales Greenville, MS

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers. Helped customers locate products and checked store system for merchandise at other sites. Answered customer questions regarding sizing, accessories and proper care for merchandise. Engaged with customers to effectively build rapport and lasting relationships. Prepared merchandise for sales floor by pricing or tagging. Increased sales by offering advice on purchases and promoting additional products. Maintained customer satisfaction with quick and professional handling of product returns. Achieved perfect attendance and on-time record.

Tracked stock using company inventory management software. Moorehead,Ms

No Degree: General Studies

MDCC

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