Customer Service Data Entry

STEPHANIE WISECARVER

*** ******** **, ************, **, 43147, 614-***-****, ***************@*****.***

OBJECTIVE

To obtain a clerical position as an office assistant/manager, customer service professional, or accounts payable/receivable clerk by utilizing my 25 years of experience in achieving customer satisfaction and surpassing expectations to be a strong asset to the company.

EXPERIENCE

4/16/2012 TO CURRENT

XPO Logistics/American Standard

Groveport, OH

CUSTOMER SERVICE REPRESENTIVE

Manage order flow with wholesale customers including expedited shipments, LTL, Small Parcel, and Truckload volume shipments.

Run reporting systems in SAP, organizing daily load plans for warehouse use and scheduling.

Constant communication via email and phone fulfilling customer requests and assisting that all circumstances are followed through to execution.

2010 TO 2012

Herb Stiffler Body & Fender Service

Columbus, OH

OFFICE MANAGER

Human Resources duties including payroll, new hires, and employee benefits

Processed sales tax, CAT tax and BW Tax while submitting all accounts payable/receivables, and deposits into QuickBooks including E.O.M. finances for corporate office.

Skillfully resolve complex issues, assist in estimates, process paperwork and submit to insurance companies and schedule all appointments with customers.

2/1/2008 TO 10/1/2008

Specialized Transportation/Priority Air

Columbus, OH

CUSTOMER SERVICE

Track and trace freight, OS&D, dispatched and planned driver loads while scheduling delivery appointments, ensuring driver compliance according to DOT regulations while ensuring customer satisfaction by resolving any proposed problem situations and initiating follow-up.

Enter invoices, process customer requests for shipment status, total charges, field inbound calls, document calls, recalled and verbally communicated detailed information and utilized customer commodity to identify OS&D.

Maintained hourly employee records for payroll.

STRENGTHS/SKILLS

Customer Service, Data Entry, Dispatching, Copy/Fax machine operations, Admin. Support, Alphanumeric filing, basic secretarial, research/reporting, typing, receptionist, payroll preparation, office operations/professionalism, customer relations, billing, accounts admin.

Proficient in Microsoft Office applications 2007 & 2010, SAP Business warehouse, DOS, QuickBook, AS400, FoxPro, Rapid Eye Multi-Media 6.2, CCC, One Mitchell, Shop Manager.

Strong attention to detail, customer orders, Wholesale/Retail customers, shipping/receiving operations, Honest and dependable with outstanding work ethic and attendance with professionalism and integrity. Bringing a positive attitude, working well in team environments and in high demand/fast paced positions

CERTIFICATIONS

-HAZMAT CERTIFICATION (06’-09’)

-FORKLIFT CERTIFICATION(06’-09’)

REFERENCES ARE AVAILABLE ON REQUEST.

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