Customer Consultant Service
Resume:
K. M. IQBAL MONI
Name: K.M. Iqbal Moni
Contact Address 90B Park Avenue, Barking, IG11 8QX
Phone No Mobile: 074********
E-mail *********@*****.***
Present Job
Distinctive Chesterfields 02 May 2020 till date
4-5 The Parade
St John’s Hill, London SW11 1TG
Sales Executive
Sharing Product and brand knowledge to help our customers make considered purchases
Promptly and accurately processing customers orders
Maintaining the stores excellent presentation standards, while supporting with weekly deliveries
Creating a welcoming environment that makes customers want to visit regularly
Being a brand ambassador for Distinctive Chesterfields
Providing excellent customer service to all visitors in the showroom.
Dealing with inquiries from the company website and social media platforms.
Preparing weekly number of sales report, number of quotation issued report.
Other Employment History
M&M’s World London 23 October 2014 to 21 Nov 2015
1 Swiss Court 30 March 2017- 02 May 2020
Leicester Square
London W1D 6AP
Sales Associates
Dealing customer for sales and services face to face.
Handling Cash/Card and end of the day cashing up.
Pre shift motivational speech to the sales colleague and inform them last day’s sales, today’s target and how far from our weekly and monthly sales target
Answering and handling complaints of customersover the phone and online.
Taking initiative to increase the sale and up sale the products
Always keep on eyes to the shop floor to run the smooth operation of the business
Train new staff
Nestle 26 October 2015 – 23 January 2017
Selfridges
400 Oxford Street
W1A 1AB
London
Sales Specialist
Welcome the Boutique clientele and identify their needs and initiative to close the sales
Lead a small sales and customer services team
Confidently advise both prospect and Club Members on Nespresso’s premium products and services.
Register new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase.
Lead the team from the front with a proactive approach towards interacting and delighting customers.
London Guildhall College 22 November 2010 to Oct 2014
67-75 New Road
White Chappel
London E1 1HH
Business Development Officer
Calling and communicate over the telephone and physically potential customer/students and lead the ‘customer consultant’ from the front
Increase the sales and always taking initiative finding new business
Provide support and Program for study as per student’s need and qualification.
Attended workshops, foreign student hunt shows, and seminars to keep up-to-date on changes in the academic rules and policy for the foreign students.
Kept Contact professional advisors such as an accountant, banker and/or lawyer to provide expert information about business.
Strategy for students for their future
Academic Qualifications
MBA – International Business
University of East London, United Kingdom
Result: “CREDIT” (60%-69% Marks)
Completion Year – 2004
B.Com (Hons)-Finance and Banking (1994)
M.com– Finance (1995)
University of Dhaka, Bangladesh
Contact this candidate