Diamond Tucker

Temple, TX

adscb8@r.postjobfree.com

+1-254-***-****

Thank you for the opportunity to apply for this role at your company. After reviewing the job description, it's clear that you're looking for a candidate that is extremely familiar with the responsibilities associated with the role and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations.

I am a detail-oriented professional who has been consistently praised as hard-working by myco- workers and management. I've developed a skill set directly relevant to this role you are hiring for, including conflict resolution, customer communications, and customer satisfaction. I invite you to review my detailed attached resume and some of my top skills. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

FEMA Contractor

Insight Global - Temple, TX

March 2021 to April 2022

• Previously worked as a contracted FEMA disaster representative and documentation specialist.

• Successfully managed 20+ cases daily to make sure all documents was in order to be reimbursed.

• I made sure documents had no missing information, made sure documents was clear and legible and made sure all documents needed for reimbursement was in each applicants file.

• I made 20+ outbound calls daily to applicants who had any missing information for the Covid-19 reimbursements.

• I successfully took 60+ calls daily to look up the applicants information to see where they where in the application process, I updated applicants demographic information and took applications for applicants needing Covid-19 reimbursements or disaster financial assistance Contracted Customer Service Rep

TWC Unemployment - Temple, TX

October 2020 to January 2021

• I professionally managed 60+ calls daily processing claims and applications

• Successfully assisted customers with questions about their applications or complications with obtaining a payment

• Made small demographic changes to applicants account

• Successfully documented each applicants account at the end of every review and call. Medical Biller

Scott & White - Temple, TX

August 2017 to May 2020

• I took 10-20 calls daily regarding payments from labs

• I made calls in regard to making electronic payments and sending out electronic checks

• Successfully entered patients codes for billing into epic system

• Filled paperwork and boxed up previous paperwork monthly

• Successfully completed medical orders daily for hospitals, labs and nursing homes Customer Service Representative

Teleperformance - Killeen, TX

September 2016 to April 2017

• Professionally took 80+ calls daily in regards to insurance plans for Humana

• Answered phone and assisted customers with changes on their account

• Resolved payment issues and disputes

• Assisted with finding new doctors and pharmacies

• Checked on copay, deductibles and benefit information

• Assisted with demographic changes on customers accounts Hostess/Housekeeper

Scott&White Hospital - Temple, TX

July 2015 to September 2016

• Assisted with patients food orders

• Assisted with serving food trays and picking them up

• Kept kitchen area stocked

• Kept patients rooms cleaned

Cashier/Bagger

HEB - Temple, TX

January 2013 to July 2015

• Handled customer questions in regards to finding food and doing returns

• Handled cash, check and credit card payments

• Assisted with bagging and doing customer carry outs

• Assisted with keeping registers cleaned and stocked daily

• Assisted with grabbing baskets

Education

High school diploma

Temple High School - Temple, TX

August 2012 to July 2015

Skills

• Medical billing

• Customer service

• Case management

• Microsoft Excel

• Data entry

• Microsoft Office

• Microsoft Outlook

• Administration

• Epic

• Admin assistant

• Teams

• Front desk

• Microsoft Outlook

• Medical office experience

• Medical terminology

• Outbound call

• Computer skills

• Citrix

• SharePoint

• Documentation review

• Document management

• Typing

• Argus

• CRM software

• Time management

• Front desk

• NIMS (2 years)

• Cash handling

• Hospital Experience

• Cash management

• Billing

• Windows

• Clerical experience

• Customer support

• HIPAA

• Medical

• CPT Coding

• Insurance Verification

• Insurance sales

• Insurance

• HIPAA

Contact this candidate