Front Desk Data Entry
Resume:
Diamond Tucker
Temple, TX
***************@*****.***
Thank you for the opportunity to apply for this role at your company. After reviewing the job description, it's clear that you're looking for a candidate that is extremely familiar with the responsibilities associated with the role and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations.
I am a detail-oriented professional who has been consistently praised as hard-working by myco- workers and management. I've developed a skill set directly relevant to this role you are hiring for, including conflict resolution, customer communications, and customer satisfaction. I invite you to review my detailed attached resume and some of my top skills. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
FEMA Contractor
Insight Global - Temple, TX
March 2021 to April 2022
• Previously worked as a contracted FEMA disaster representative and documentation specialist.
• Successfully managed 20+ cases daily to make sure all documents was in order to be reimbursed.
• I made sure documents had no missing information, made sure documents was clear and legible and made sure all documents needed for reimbursement was in each applicants file.
• I made 20+ outbound calls daily to applicants who had any missing information for the Covid-19 reimbursements.
• I successfully took 60+ calls daily to look up the applicants information to see where they where in the application process, I updated applicants demographic information and took applications for applicants needing Covid-19 reimbursements or disaster financial assistance Contracted Customer Service Rep
TWC Unemployment - Temple, TX
October 2020 to January 2021
• I professionally managed 60+ calls daily processing claims and applications
• Successfully assisted customers with questions about their applications or complications with obtaining a payment
• Made small demographic changes to applicants account
• Successfully documented each applicants account at the end of every review and call. Medical Biller
Scott & White - Temple, TX
August 2017 to May 2020
• I took 10-20 calls daily regarding payments from labs
• I made calls in regard to making electronic payments and sending out electronic checks
• Successfully entered patients codes for billing into epic system
• Filled paperwork and boxed up previous paperwork monthly
• Successfully completed medical orders daily for hospitals, labs and nursing homes Customer Service Representative
Teleperformance - Killeen, TX
September 2016 to April 2017
• Professionally took 80+ calls daily in regards to insurance plans for Humana
• Answered phone and assisted customers with changes on their account
• Resolved payment issues and disputes
• Assisted with finding new doctors and pharmacies
• Checked on copay, deductibles and benefit information
• Assisted with demographic changes on customers accounts Hostess/Housekeeper
Scott&White Hospital - Temple, TX
July 2015 to September 2016
• Assisted with patients food orders
• Assisted with serving food trays and picking them up
• Kept kitchen area stocked
• Kept patients rooms cleaned
Cashier/Bagger
HEB - Temple, TX
January 2013 to July 2015
• Handled customer questions in regards to finding food and doing returns
• Handled cash, check and credit card payments
• Assisted with bagging and doing customer carry outs
• Assisted with keeping registers cleaned and stocked daily
• Assisted with grabbing baskets
Education
High school diploma
Temple High School - Temple, TX
August 2012 to July 2015
Skills
• Medical billing
• Customer service
• Case management
• Microsoft Excel
• Data entry
• Microsoft Office
• Microsoft Outlook
• Administration
• Epic
• Admin assistant
• Teams
• Front desk
• Microsoft Outlook
• Medical office experience
• Medical terminology
• Outbound call
• Computer skills
• Citrix
• SharePoint
• Documentation review
• Document management
• Typing
• Argus
• CRM software
• Time management
• Front desk
• NIMS (2 years)
• Cash handling
• Hospital Experience
• Cash management
• Billing
• Windows
• Clerical experience
• Customer support
• HIPAA
• Medical
• CPT Coding
• Insurance Verification
• Insurance sales
• Insurance
• HIPAA
Contact this candidate