Customer Service Direct Care

@ mail.yahoo.com

Haneef LaMont

** ****** *****, *****, *.Y, 11727

347-***-****

Direct Care Counselor

Objective: To secure a challenging and rewarding position within a company

where prior experience, personal ability, and a commitment to

professionalism would be of value.

-More than 5 years’ successful experience in direct

care and support with recognized strengths in

leadership, problem-solving and organization, staff

support, and planning/implementing proactive

procedures to daily activities.

-Excellent working knowledge using both

Microsoft PowerPoint; Lotus 1-2-3, Microsoft

Excel, WordPerfect, and Microsoft Word.

- Ability to train, motivate, and supervise patient’s

high and low functioning mentality.

Synopsis

Beacon Therapy Services LI, N.Y 2010 -

Employment

Present

Direct Care Counselor

-Provide one on one care to individuals of special

needs.

- Support staff in daily transportation drop-offs.

- Quickly and effectively solve individuals needs.

Maintain quality control/satisfaction records,

constantly seeking new ways to improve quality

care.

MaryHaven Center of Hope L.I, N.Y 2006 - 2010

Direct Care Support

Provided individuals with developmental disabilities

or mental health issues training in everyday skills

necessary to live independently.

Coordinate and participate in recreational activities.

-Maintained records of daily observations, meals

served, and medications administered.

Duane Reade Warehouse Queens N.Y 2004-2006

Cashier

-Identify prices for merchandise and tabulated bills

using the POS system

Maintain inventory levels

-Accurately and efficiently resolve customer service

related issues

Midwood High School Brooklyn, N.Y 1998-2001

7 a + &

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