Customer Service Data Entry
Resume:
Michelle Koon
Customer Service and Sales Representative
Galveston, TX 77550
**********.****@*****.***
Authorized to work in the US for any employer
Work Experience
Hotel Maintenance Technician
Beachfront Palms Hotel - Galveston, TX
January 2022 to Present
Pool care and maintenance, groundskeeping, appliance repair, A/C servicing, cable TV troubleshooting, painting, plumbing, electrical, hotel laundry service assistance, customer service for guests in a hotel setting with a constant hospitality first attitude. Maintenance and Repair Technician
Self Employed - San Angelo, TX
July 2018 to Present
Performing a multitude of tasks ranging from lock replacement, plumbing, toilet repair, fixture installation, appliance repair/maintenance, furniture assembly, landscaping, patio construction, furniture rehabilitation, carpet cleaning, deep interior cleaning (residential/commercial), painting, window blind installation, organization expertise.
Customer Service and Sales Representative
Sitel Corp - San Angelo, TX
October 2017 to July 2018
• Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken
• Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
• Referred unresolved customer grievances to designated departments for further investigation
• Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could affect service signals
• Solicited sales of new or additional services or products
• Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
• Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints Reservations Specialist
AD-Net/ Resort Services Group - Conroe, TX
June 2016 to August 2017
• Read from scripts that described timeshare services, in order to persuade potential customers to attend local events related to timeshare upgrades
• Contacted 300+ private individuals by telephone per day in order to solicit appointments for sales presentations
• Obtained customer information such as name, phone numbers to process reservations time slot
• Answered telephone calls from potential customers who have been solicited through calls from other agents
• Maintained records of contacts, and appointment times, including specific cities and home states Sales Advisor
Club Demonstration Services - The Woodlands, TX
November 2014 to June 2016
• Greeted customers and ascertained what each customer wants or needs
• Computed sales prices, and total savings
• Maintained records related to sales quotas
• Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
• Answered questions regarding the store and its merchandise
• Described merchandise and explained use, operation, and care of merchandise to customers
• Ticketed, arranged and displayed merchandise to promote sales
• Demonstrated use or operation of merchandise
• Cleaned station and materials used, washed dishes, used cleaning products, set up & breakdown of station
• Logged inventory of stock and requisitioned new stock Marketing Assistant
Club Demonstration Services - Montgomery, TX
January 2016 to May 2016
• Operated office equipment such as fax machines, copiers, and phone systems, and used computers for spreadsheet, word processing, database management, and other applications
• Answered telephones, directed calls, provided latest information to prospective homebuyers
• Greeted visitors and conducted model home tours. Set up and maintained paper and electronic filing systems for records, correspondence, and other material
• Located and attached appropriate files to incoming correspondence requiring replies
• Reviewed work done by contractors for specific assignments. Coordinated with contractors and scheduled construction duties
• Scheduled and confirmed appointments for clients, customers, or supervisors
• Mailed newsletters, promotional material, or other information
• Conducted searches to find needed information, using such sources as the Internet
• Collected and disbursed funds from cash accounts, and kept records of collections and disbursements
• Accounts payable for contractors, utility companies and employee payroll Administrative/ Marketing Assistant
Diamond Elite Interiors - Las Vegas, NV
July 2011 to September 2014
• Managed event calendars, scheduled appointments, handled incoming calls for services, prepared correspondence, created presentations.
• Managed financial transactions.
• Scheduled and met with clients one on one, taking photos, using technology to upload quickly for efficient service.
• Communicated interests and viewpoints from clients back to lead designers. Promotions & Brand Ambassador
PPM Inc - Las Vegas, NV
July 2002 to January 2011
• Greeted guests and presented an appealing appearance while speaking highly of featured businesses, products or latest events being currently featured.
• Promotions and convention hosting varied from local restaurants and Las Vegas' biggest shows, to televised events.
• Experience includes referee on ESPN network, speaking role in Golden Tee commercials, appearances on HBO, music video appearance for Las Vegas headliner Frankie Moreno. Human Resources Manager
PPM Inc - Las Vegas, NV
November 2008 to April 2009
• Responsible for overseeing the hiring and termination process for over 75 employees.
• Maintained employee files, organized new hire orientation.
• Followed IRS compliance. Scheduled pre-employment drug-testing, background checks.
• Enrolled employees for payroll and insurance benefits.
• Performed data entry, time-clock maintenance.
• Assisted employees with inter-department issues.
• Interacted daily with company owner to keep all departments informed of changing policy, market and legislation as it pertains to current work laws.
Sales Representative
PPM Inc - Las Vegas, NV
September 2006 to October 2008
• Sales and customer service.
• Represented brand in the most professional manner.
• Attended conventions and promotional events as brand ambassador with other team members.
• Worked with a positive attitude, self- motivation and enthusiasm under minimal supervision.
• Superior cash handling and credit card transactions.
• Knowledge and use of in house POS systems.
Education
Associate of Arts in Business Management
Austin Institute of Real Estate
Diploma
College of Southern Nevada - Las Vegas, NV
Clark High School - Las Vegas, NV
Skills
• Customer Service
• Hostess
• Hotel Experience
• Guest Services
• Hospitality Experience
• Microsoft Office
• Human Resources Management
• Events Management
• Order Entry
• Office Management
• Employee Orientation
• Handyman
• Electrical Experience
• Appliance Repair
• Computer literacy
• Sales
• English
• Plumbing
• Carpentry
• Front desk
• Hospitality
• Troubleshooting
• Remodeling
• Bookkeeping
• Serving
• Pool Maintenance
• Groundskeeping
• Mechanical Knowledge
• Microsoft Excel
Assessments
Customer Service — Highly Proficient
September 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Data Entry: Accuracy — Expert
October 2020
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Expert
Customer Service Fit — Proficient
October 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Night Auditor (Hotel) — Highly Proficient
September 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Food Service: Customer Situations — Highly Proficient September 2019
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Highly Proficient
Front Desk Agent (Hotel) — Familiar
August 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar
Customer Focus & Orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Memorization — Expert
October 2020
Committing product or merchandise information to memory and recalling it at a later time Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• 20 or more combined years in customer service and clerical/office setting
• Excellent organizational skills & time management
• Works well in fast paced environment
• Upbeat, positive attitude, considered a team player Core Competencies
• Monitoring
• Speaking
• Writing
• Mathematics
• Active Learning
• Instructing
• Negotiation
• Active Listening
• Critical Thinking
• Learning Strategies
• Troubleshooting
Contact this candidate