Customer Service Hr Consultant

.

JORGE TACURI

Human Resources, Process & Quality Control

CONTACT

Email

**************@*******.***

Phone: 551-***-****

Linkedin address

Linkedin.com/in/jorge.tacuri-

coronel-b928731a

Address:

4012 Grand Ave. Apt.2,

North Bergen, N J,

07047

Place of Birth: Ecuador

Legal status:

Permanent Resident

SKILLS

- Computer Skills: HRIS,

pay staff role (Spyral/

Synergy); Microsoft Office

(Word, exe., ppt.)

- Fast learning and

adaptation.

- Management of change

projects with and for the

people

- Strong organizational

skills.

- Focused on internal and

external customer service

- Ability to multi-task

- Committed to quality

control of processes,

merchandise, food, etc

- Social media skills.

- Direct training plans

careeer plans, job

evaluations and salary

compensation

LANGUAGE

English, - B1

Spanish, native

PROFILE

Professional in Human Resources, in Process Reengineering and Qualitycontrol. I have executed and supervised selection activities. training and induction of personnel, job evaluation, salary payments and salary management. HR consultant and team trainer

EDUCATION

Bachelor of Science: Industrial Psychology, 1991

Guayaquil University, EC.

Specialization: Reengineering of banking processes, 1994 Banco Previsora, EC

Diplomat: Human Resources Management, 1997

Saint Spirit University, EC

EXPERIENCE

Accuracy Control - AC,

NITRO / National Retail System, N.J. (transport company) Oct 2021- currently.

• Control through permanent auditing that the quality of the executed processes comply with the standards required by TJmaxx and Marshalls

• Audit processes in diferent áreas such as: receiving, Layup, Quality Control, Ticketing, Packing, Megastores, Palletizing and Shipping.

• Carry out daily inventory and purge of non -worked or late merchandise, and coordinate urgent shipping to customers

HR Chief,

Oriental Industria Alimenticia, Guayaquil (food industry) May 2017 – Dic. 2017

• Supervise the correct management of the payroll of employees, salary payments, benefits. Lead salary studies with Deloitte to Touche

• Carry out the selection and hiring of executives for the company

• Training school design for sales employees

HR Chief,

Alfredo Paulson Hospital, Guayaquil (Hospital Service) Mar 2013 - Nov 2016

• Implement organizational improvement projects: work climate, medical salary scales, agreements with the employee union, health culture projects

(blood donation, correct hand washing, respect and service to patients, etc.)

• Maintain ISO 9001- ISO14000 certification at HR Department, comply with the person's training plan, performance evaluation and career plan.

• People in charge (directly): 11 people

• People in charge (indirectly): 2000 employees in 3 work-shifts. HR Manager,

Comandato C.A, Guayaqui (Retail trading company)

Oct 2008 - Jan 2010

• Implement positive changes for work climate (Grat Place to Work) at all company branches, redesign of operational and control processes in HR, comply with the training plan for sales, technical and all staff..

• People in charge (directly): 20 people

• People in charge (indirectly): 1800 employees in 1 work shift. JORGE TACURI

Human Resources, Process & Quality Control

HR Manager,

Oro Verde Hotels, Guayaquil (Five Star Hotel: events/banquets, F&B company) Aug 2001 - Sep 2008

• Manage and restructure the company's HR department by redesigning personnel selection processes, induction and training of people (service and English schools, etc.), improve employee results by evaluating jobs and administration wages and benefits within the company. employee profiles, ISO quality culture, bilingualism, work climate

• Achieve compliance with the quality standards required by Leadin Hotel of the World (franchise), in terms of training, service culture and performance.

• I was part of the team when the Oro Verde Hotel was recognized 3 times with the World Travel Awards delivered in France, Hotels and Tourism Sector

• Maintain ISO 9001- ISO 14000 – OHSAS 18000 certification in the HR Department and throughout the company, develop and comply with the training plan and career plan for staff within the hotel.

• People in charge (directly): 6 people

• People in charge (indirectly): 600 employees in 3 work shifts. REFERENCES AND WORK CERTIFICATES

Available when required.

SPECIALTY COURSES

- ISO process auditor: Integrated Quality Management System (ISO 9001, ISO14001; OHSAS 18001). 2006, 2007, 2008

- Staff assessment. Using Psychological tests, oct 2008

- Customer Service and service protocols, HJBG. 2015

- Strategic Planning, HJBG, 2016

- Training in TJMAXX store processes: quality control and merchandise shipping, NJ. 2022

EXTRACURRICULAR ACTIVITIES

• Reengineering of bank processes Project, La Previsora Bank, Guayaquil

• ISO Quality Culture Certification Project, Oro Verde Hotels, Guayaquil

• Leader of the Hospital Service Culture Project, Alfredo Paulson Hospital

• Personnel Recruitment Project, up to 90 positions Celec EP

• Private activities:

• management consulting service, Capital Humano S.A.,

• Review and improvement of processes in company

• Facilitator and instructor in HR,

• Deloitte & Touche – ALUMNI, Ecuador

Contact this candidate