Customer Service
Resume:
Danielle Johnson
Savannah, GA *****
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Server/Bartender
OD Seafood - Savannah, GA
January 2022 to Present
A restaurant server at OD Seafood and all the other restaurants I have served at . I take orders, answers questions about the menu and food, sells the restaurant's food and drinks, takes payment, communicates orders with the kitchen staff, seats customers, and helps with customer service and cleaning, doing my side work and making sure the building is ready for our customers the following day . Overall just making the customers experience the best and to ensure they want to come back leave a great and positive review and make others come in . Also although i was not the main bartender I made my own drinks at the job for my tables and other servers tables when they are in need of a drink . Dispatcher
Johnson S&L LLC - Savannah, GA
December 2021 to Present
Order Processing Clerk Lead
OA Logistics - Port Wentworth, GA
July 2019 to Present
As the lead order processor my jobs include printing and creating batches with orders that are ready to be shipped in the system and print them out so that they can be picked and loaded onto the trucks for delivery. Also as an order processor I fix problems that may occur in the batch I systematically transfer items that we may not have in the current location that the item is needed whether item is under cycle count, R-bucket, at a different location warehouse wise or truck location. My job also consists of making sure that if anybody on my team needs help that I assist with whatever is needed to get the job done. Applebee's Hostess, Server and To-go specialist
Applebee's - Pooler, GA
September 2018 to Present
I was a little bit of everything at Applebees, I hosted which included greeting the guest while opening the door as they come and go and sitting them at their preferred table . As a to-go specialist I greeted the cars who either already placed and online order or would like to place one . If they haven't payed I would get their money and bring their receipt out to them . Then I would properly bag their food and bring it out to them . I was one of the head hosts that we had at applebees. We had one for first shift and second shift and I was mainly the one for night shift conducting the tablet ensuring that all of the guests are getting seated in a timely manner. Also keeping up with how many open menus we have and informing the kitchen staff so that have a heads up on about how many orders will come through. Cashier/Customer Service
Subway - Savannah, GA
June 2015 to Present
D. Duties - I was a sandwich artist and had to make sure that there was enough prep, and that cookies and bread were made fresh. Always had to wash hands before serving a customer and when I did make sure you great them and ask what they would like starting with bread then meat, and onto the vegetables. After the sandwich is made you ask whether they would like any chips, drinks or cookies. If not ring them up for their order and take their card or cash. Before they leave thank them for coming! At Subway I was the supervisor in training before I had to leave for college. 1. No special Skills
2. I have many awards such as high honor roll, graduated top 10% of my graduating class, deans list Fall 2017
3. High School Extracurricular Activities
• Softball
• Basketball
• JROTC
• Future Business Leaders of America (FBLA)
Dispatching
OA - Port Wentworth, GA
July 2019 to December 2021
Reaching out to carriers for missed pickups.
Server
Another Broken Egg Cafe - Pooler, GA
January 2019 to July 2019
At another broken egg cafe I was a server my primary duties included providing excellent customer service, taking orders and delivering food and drinks to the customers. Servers are required to answer questions relating to the menu asked by customers, and after the customers leave I have to clean up and reset my table so that more people could be sat there. At the end of my shift and throughout the shift I had to perform side work duties depending on my cut time and had to roll silverware and clean up and set up my section to get it ready for the next day. Front Desk Attendant
YMCA - Savannah, GA
March 2019 to May 2019
As a YMCA front desk attendant I had Greet customers immediately with a friendly and sincere welcome, and answer the phone. I also had to Complete the registration process by inputting and retrieving information from a computer system. Verifying and inputting credit cards information in the computer for payment authorization and handling cash. Close guest accounts at time of them not wanting to be a member anymore for many different reasons. Informing parents and adults over the age of 18 about the many programs and rates that the YMCA offered, and also giving tours of the facility. Nanny/Babysitter
Care.com - Savannah, GA
June 2016 to August 2018
I have a total of 4 years experience in the field of care giving . I have experience with children from infant to 2 years of age. Some responsibilities that I took on were making bottles, feeding, burping, changing diapers, and supervising children's activities for an extended period of time. I am really skilled at putting babies to sleep. I have also supervised children from 2-12 years of age and engaged in many activities from educational to sports related. I helped with homework, made breakfast, lunch or dinner, making sure they were bathed and in bed at a reasonable time. I also enjoy music, arts and craft and outdoor activities. I have a passion for working with children of all ages. I also took care of my grandmother when she was sick for a year with a stroke before she passed away! I am CPR and First Aid Certified! Zaxbys Cashier
Zaxbys - Savannah, GA
April 2017 to August 2017
My position as an Zaxbys Cashier was to always greet my customers as they walk in . Take their order whether in the drive or counter, and cash them out . Check the food as the cooks pass it through the window . Greet them as they leave & make sure they always have a great experience and want to return. Education
Bachelor's in Criminal Justice
Georgia Southern University - Savannah, GA
August 2018 to December 2021
Bachelor of Science in Biology
Fort Valley State University - Fort Valley, GA
August 2017 to May 2018
High school diploma in Health Science
Windsor Forest High School - Savannah, GA
August 2013 to May 2017
Skills
• Microsoft Office (1 year)
• Customer Service
• Food Service
• Crew Member
• Nannying
• Childcare
• Babysitting
• Cash Handling
• Experience with Children
• Typing
• Data Entry
• Meal Preparation
• Organizational Skills
• Autism Experience
• Tutoring
• Food Preparation
• Toddler Care
• Caregiving
• Communication Skills
Awards
Deans List Fall 2017 & Spring 2018
December 2017
May 2018-2019
Certifications and Licenses
First Aid CPR AED
April 2017 to April 2018
Assessments
Retail customer service — Proficient
May 2021
Comprehending and responding to retail customer needs Full results: Proficient
Filing & organization — Proficient
May 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient
Work motivation — Highly Proficient
February 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Written communication — Completed
May 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Completed
Scheduling — Proficient
May 2018
Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.
Full results: Proficient
Spreadsheets with Microsoft Excel — Completed
July 2019
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Completed
Attention to detail — Highly Proficient
February 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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