Quality Consultant Recreation Leader

Shayla Humphreys

*** ***** ***** **. ****** Creek, TN 37189

Home: 615-***-**** Email: ********@*****.***

Professional Overview As a compassionate social services professional and active listener, I am dedicated to working tirelessly with clients to help resolve issues and promote positive living choices. I am also dedicated and successful at interacting effectively with city officials and citizens alike. Being able to provide customer service support to the general public regarding inquiries on various subjects is a strong suit. In addition to being a goal-oriented leader adept at overseeing projects and operations.

Highlights

● Active listener

● Excellent written and oratory skills

● Charting and recordkeeping

● Basic computer skills

● Schedule creation and maintenance

Education Middle Tennessee State University, 2013

Murfreesboro, TN, United States

Liberal Studies with minors in African-American Studies and Social Welfare Nashville School of the Arts, 2007

Nashville, TN, United States

Music major

High school diploma

Experience Staff Support

DYMON In The Rough

September 2019-Present

● Provides support to all staff members

● Case Management

● Oversees After School Program at Lead Brick Church

● Delegates tasks amongst staff at school

● Provides additional familial support upon request

● Preps DYMON mail for all students, which includes extensive packaging

● Facilitates various zoom sessions; led several breakout rooms, yoga, spanish etc.

● Organizes and helped with registration

● Utilized Google Docs, Excel, and Microsoft Suites

● Created Summer Program and curriculum

Recreation Leader

Metro Parks Nashville

November 2013-September 2019

● Lead, taught, participated in, and oversees a variety of recreational and sports activities for an assigned location.

● Organized and directed hobbies, youth and special interest groups.

● Taught and guided classes and/or individuals

● Organized and coached team sports such as basketball, volleyball, track and various other athletic activities.

● Took registrations and collected fees for classes, use of facility, issued permits.

● Provided information to the public as requested in addition to giving guided tours of the facilities.

● Supervised and maintained order and discipline for both indoor and outdoor recreation activities.

● Observed necessary precautions to ensure the safety of recreation participants and spectators.

● Administered first-aid in cases of minor injury.

● Maintained activity and attendance reports and other records. Program Director

Nashville After Zone Alliance

November 2013-Present

● Creates and implements a tailored fun and exciting curriculum for middle school students making sure they are in alignment with their academic goals.

● Writes annual proposals for the program.

● Manages funds and completes quarterly reports.

● Completes and administers assessments.

● Acting liaison between organizations, partners, stakeholder, and members to promote and improve services and communication.

● Co-Facilitator of NAZA STEAM Program. We incorporate a variety of enhancement partners to give the youth a well rounded experience.

● Weikart Certified Youth Program Quality Consultant. Makes visits to other after school programs to ensure they are administering quality programming for all youth involved

● Developed robust marketing plans to increase awareness of programs.

● Managed programs from initial concept to completion.

● Minimized financial risk by establishing and maintaining best financial practices.

● Managed program operations and provided strategic leadership for all workers.

● Oversaw completion of productivity goals and educated employees on established company processes.

● Designed and implemented standard operating procedures in various departments for optimal efficiency.

Premier Support Solutions

Asurion Nashville, TN

May 2014- October 2014

● Leveraged tools, resources and company procedures to address and diagnose problems.

● Observed system functioning and entered commands to test different areas of operations.

● Multi-tasked across systems and applications and resolved a broad range of technical issues.

● Cultivated client relations and drove retention by effectively authoring and updating technical documentation and manuals.

● Assisted sales and business development managers with explaining technical systems to end users.

● Documented repair processes and helped streamline procedures for future technical support actions.

● Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.

● Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

● Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.

● Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.

● Removed malware and viruses from laptops and desktop systems using specialized software.

● Consulted with clients on all installed machine security applications and devices to recommend further safety measurements.

● Monitored service orders to completion and closed service tickets. Academic Tutor

Samaritan Ministries-Project S.E.E. Nashville

February 2013-November 2013

● Collaborated with inner city at risk students to identify educational goals and initiated strategies to keep plans on track.

● Developed handouts, study materials and quizzes.

● Met with parents and guardians on a weekly basis to deliver progress reports and discuss areas for further improvement.

● Instructed small groups of students in key subject concepts.

● Emphasized the importance of good study habits and devised homework schedules to assist students in implementing tailored study plans.

● Taught students how to study, take notes and complete test questions.

● Engaged students and made lessons entertaining to hold interest and encourage learning.

● Completed logs and updated student documents for institutional and personal record-keeping.

● Assisted students of all skill levels with understanding and excelling in various studies.

● Quizzed students on learning materials and used games and quiz bowls techniques to help in subject matter recall.

● Outlined unique lessons to fit individual needs in skill building and instruction on each subject.

Direct Support Professional

Volunteers of America-Murfreesboro, TN

February 2012-August 2013

● Helped patients adjust to hospital routines and thrive in structured environments.

● Supported and encouraged psychiatric patients to promote health and wellness.

● Documented current patient information to update supervising house managers, including vital signs, behaviors and eating habits.

● Enhanced patient well-being by supporting participation in recreational activities.

● Prevented patient injuries by providing necessary restraints and appropriate supports.

● Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.

● Developed strong and trusting rapport with each patient to facilitate the best possible care and assistance.

● Monitored clients' progress to report necessary changes.

● Assisted disabled individuals to foster independence while still closely monitoring safety at all times.

● Worked to improve patient outlook and daily living through compassionate care. Intern

Metropolitan Action Commission-Nashville, TN

June 2012-August 2012

● Conducted hundreds of phone surveys

● Assisted with the preparation of the Adult Education program and graduation.

● Prepped the Summer Lunch program alongside LIHEAP staff

● Visited each Head Start site assisting the family service specialists as needed.

● Maintained strict security protocols to protect confidentiality of all data.

● Promoted efficient and open communication by preparing collateral for team meetings, taking notes and distributing information to relevant persons.

● Delivered high-quality and compassionate treatment to indigent and low-income patient communities.

● Answered office phones and took messages in a medium sized office, efficiently transferring calls and information.

● Supported clerical needs of more than four LIHEAP staff members, including taking messages, scanning documents and routing business correspondence. Additional Information

● Volunteering: I have worked alongside teachers and family service specialists at all 7 Head Start sites in the greater Davidson county area. During my time with Head Start, I assisted with door to door recruitment, got familiarized with ChildPlus, and interacted hands on with the toddlers.

● At MTSU, I helped to facilitate in the development of children with disabilities at Project HELP in Murfreesboro. There we focused on nurturing and enhancing their motor skills in a friendly environment.

● Mentoring: I spent 2 consecutive years mentoring school-age children in the Summer Enrichment Program at Fairfield Missionary Baptist Church after having gone through the program myself.

● I have also had the pleasure of advising and counseling freshmen girls at Middle Tennessee State University through my sorority Delta Sigma Theta Sorority, Inc.

● Certifications: First Aid/CPR, Group Fitness Instructor, and Quality Consultant w/ Weikart

Memberships/Scholarly Societies National Leadership Honor’s Society

Delta Sigma Theta Sorority, Inc.

African-American Student Association

NAACP

SanKoFa the Movement

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