Traffic Assistant Airport Manager

Vineet Malkani

Current Address: Maitri Park, Tower B, Flat 1203, 12th floor, Chembur, Mumbai 400071.

Contact No: (91-992*******, (022-********/25201308.

Email:********@*****.***

Career Objective

Seek excellence in the professional field through self-motivation, hard work and augmentation of core

skills. To work as a group leader in a challenging environment driven by passion for perfection.

Personal & Professional Competencies

Empathic Team Leader & Motivator to boost productivity Quality & Task Orientation Learner for Life

Effective Communicator Disciplined and organized Coordination Prioritizing Goal Setting and Time

Management Meticulous planning and delegation of work

Experience

Highly developed organizational skills such as organize work, resources, timescales, accurate and

strong analytic and presentation abilities. Confident and persuasive communicator with professional

proactive client facing skills. Exposure to multi-cultural work environment.

Educational Qualification

March 2001 April 2003 (University Of Mumbai)

Bachelor of Commerce special emphasis in Business Management.

March 1998 - March 2000 (Higher Secondary Education)

Emphasis in Travel and Tourism.

April 2000 July 2000 (CMC Limited Mumbai)

Networking, Web Designing, Java, HTML, MS-Office.

Go Air India Pvt Ltd (Varanasi) : December 2019-February 2021.

Designation: Duty Manager Airport Services

Assisted Airport Manager to set up new station in organized manner.

Prime KPI (Key Performance Indicator) - Grooming new staff as per company standard.

Roster Management in reviewing staff roster and planning of leave.

Handled station finance with daily review of Cash sales against target.

Performed Internal Self Audits to improvise teams performance as well as analyzing Service

Quality Audits.

Strict On Time Performance of flights on daily basis and sharing detailed report with HQ (BOM)

Solely responsible for Mishandled baggage reports on monthly basis.

Staff engagement & involvement by organizing staff welfare programs.

Daily review of Kiosk check-in to maximize self-check-in process.

Material Management (Reviewed stock consumption and requisition)

Handled customer grievances as well as addressing same to team members as a case study to

reduce complaints.

Conducted team briefings on service quality and ensuring team preparedness for handling

emergency situations.

Analyzed and give comprehensive feedback to improve system, process and customer handling.

Ensured customer satisfaction by adhering companys set SOPs (Standard Operating

Procedures) and service delivery parameters.

Celebi-Nas Airport Services Pvt Ltd (Mumbai) : March 2018-October 2018.

Designation: Duty Manager Corporate Terminal.

Monitor the daily schedule of the nonscheduled flights and plan manpower requirement to

handle the VVIP operations.

Supervise the team, monitor and evaluate their performance and also give oral and written

feedback with regards to individual performance and career development to the station

manager for approval.

Organize the required training for the team in coordination with training department.

Ensure that the equipments required for daily operations are functional and well maintained

with support from GSD department.

Respond to the customer complaints if any, on priority basis with corrective action plan.

Ensure regular audits in order to improve the department performance and update HQ (Turkey)

with administrative assistance.

Safety and security of organizations property like equipments & stationary items and to be

replenished as and when required.

Conduct meetings with airline representatives, aviation ministry and DGCA periodically.

Brief the Station Manager and team with any latest news with regard to change in policy &

procedures.

Monitor the SCF (Service Charge Form) with relevant information and check the comment in the

form for the services provided and forward the same to finance department for billing.

Administer coherence, peace and discipline among the team members and provide suggestions

to improve the services in terms of quality, efficiency and customer satisfaction.

Conduct daily briefings in order to supervise the services offered to the customers effectively.

Manage team of 98 staff including Shift supervisors, Team Leaders, and other support staff in

order to have effective and efficient services offered to high-net-worth individuals.

Coordinate with different vendors/external parties to select the most economical quotes for

yearly budget planning.

Qatar Airways (Mumbai) : December 2014-January 2018

Designation: Senior Airport Services Agent.

Was Responsible to control and monitor all flight handling activities at Check in Counters,

Boarding Gate, Ramp, Arrivals.

Ensured On Time performance and provided a five-star experience to all passengers.

Had fair knowledge about flight editing and post flight messages and Basic knowledge of Load

sheet.

Conducted Pre-flight and Post-flight briefings with all the staff to brief regarding any special

requirement on the arrival and departure and also updated regularly new procedures that

needed to be followed as per ground operations manual (GSM).

Completed various trainings such as Dangerous Goods, Aviation Security, Safety Management

System, and ALTEA and also participated in LERP (Local emergency response procedures) and

Aircraft Handling Course (AHC)

Co-coordinated with Station Security officer with regards to internal/external audits and security

related procedures to be followed at Station.

Administration functions for Qatar Airways such as attended meetings/briefings/debriefings on

behalf of the Station Manager, co-coordinated with different vendors to select the most

economical articles for budget purposes, weekly/monthly/quarterly reports prepared for Station

to cover different aspects like On Time Performance, Monitor Excess Baggage Targets, decrease

Passenger complaints and increase operational efficiency.

Developed Strategies to retain the most important customer by offering the efficient and

effective services.

Collaborated, delegated, negotiated and motivated team members in order to achieve the

ultimate corporate goal of profit maximization.

Qatar Aviation Services (Doha, Qatar): January 2012-Decemer 2014

Designation: Flight Control Supervisor (Department- Flight Operations)

Handled Arrival/Departure of the Aircrafts in Hub Control Centre (HCC).

Sent flight related movement messages for all airlines.

Coordinated and monitored the ground staff for the smooth handling of arrival and departure

flights.

Liaisoned with all concerned stations regarding flight status.

Monitored all expected flight diversions.

Coordinated with airline customers, airport agencies, government authorities and external

agencies.

Communicated with Captains through VHF (Very High Frequency) radio and pass information to

concerned departments.

Hub Control Centre is the center of communication for coordinating the entire range of ground

handling operations.

Kingfisher Airlines: January 2009-December 2011

Designation: Guest Services Agent.

Handled all areas of airport traffic functions as well as co-ordinate with sales department.

Duty Officer in charge of Boarding Gates, solely responsible for On Time Performance.

In-Depth Knowledge of Check- In System.

Coordinator at SOCC (System Operations and Control Centre) monitored all flight operations.

Undertook and completed Dangerous Goods Training & Aviation Security.

Cathay Pacific Airways: October 2008-December 2008.

Designation: Trainee Airport Services.

Worked in traffic departments such as Check In, Departures, Arrivals, Mishandled Baggage,

Flight Editing and Boarding.

Ensured On Time performance and provided a five-star experience to all passengers.

Finnair: May 2007-February 2008.

Designation: Jr.Traffic Assistant

Worked in traffic departments such as Check In/Service Control/Departures/Arrivals (Makeup/

Breakup) Mishandled Baggage, Flight Editing and Boarding.

Completed various trainings with regard to/check in/service control/ramp baggage

procedure/mishandled baggage report

Fair knowledge of Load sheet.

Hindustan MFG Company : June 2003 December 2006.

Designation: Business Development Executive.

Was In-charge of direct sales by identifying their needs and actively engaged in customers

issues and resolutions and ensured strict follow up on every issue with complete satisfaction of

the product and services sold to customers, believed strongly in effective and efficient team

work and tailored programmes to meet clients needs and motivated workforce to maximise the

productivity.

Solely responsible for achievable marketing plan with realistic targets as there was an additional

incentive attached to gain the set goal, also to monitor sales revenue and introduce innovative

process to achieve the maximum market share.

My Personal Details:

Date of Birth: 27th December 1982

Gender/ Nationality: Male/Indian

Marital Status: Married

Hobbies: Reading, Surfing Internet, Travelling, Music, Sports

Language Known: English, Marathi, Hindi and Sindhi.

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