Customer service

AMANDA SWEENEY

Bronx, NY ***** 347-***-**** ***************@*****.***

SKILLS

Schedule coordination

Flexible

Organization skills

Microsoft Office

Computer tech savvy data entry

skills

Fluent in Spanish

Reliable, trustworthy,

collaborative worker

Administrative skills

Record-keeping

Credit and Cash transactions

Billing and coding

CNA, CPR, HHA certified

Medical assistant certified

EXPERIENCE

03/2018 to 03/2020 Dispatcher

Lindens Yellow Cab Linden, NJ

Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Tracked all changes in computer system to keep records current and accurate.

Managed daily work schedules to maximize coverage. Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.

Accurately and efficiently responded to over 50 -100 daily requests. Trained over 5 employees on accurate and dispatching procedures while personally handling 50-100 daily calls.

Supported customers efficiently by creating, confirming, revising and canceling reservations to meet needs and lost personals. Reported delays, accidents or other traffic and transportation situations. 09/2016 to 02/2018 Counseling Assistant

Young Adult Therapy Morris Plains, NJ

Communicated with patients during group therapy sessions and provided opportunities for participants to share personal experiences. Performed 30-40 hours of supervised counseling sessions, including group and individual sessions.

Complied with all federal and corporate guidelines to safeguard continuous level of patient confidentiality.

Worked with diverse group of patients under direct supervision of licensed therapists and supervisors. Provided individual and group counseling services to 15-20 patients.

Completed and maintained thorough intake interviews, client records and documented information in patient files prepared new charts, updated existing charts and managed records transfers between offices to promote strong compliance with federal standards.

Created and oversaw community workshops to educate and network. Organized, distributed and replenished office supplies to keep department running efficiently. Kept office spaces well-stocked with administrative and medical supplies.

Managed incoming telephone calls, including taking messages and directing callers to personnel.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

11/2012 to 08/2016 Home Health Aide

Amazing Home Care Bronx, NY

Maintained clean and well-organized environment for client happiness and safety.

Helped clients stay happy and healthy by providing mental and emotional support. Improved patient outlook and daily living through compassionate care.

Developed strong, compassionate and trusting long-term professional relationships with patients and families to facilitate smooth, quality care, provided them with patient rights information.

Followed care plan, organized and administrate medications on schedules to alleviate symptoms. Observed and documented patient vital signs and medication reactions and reported health concerns or behavioral changes.

Coordinated community outreach and local events to educate on chronic illnesses, at-home care and preventive self-exams. Accompanied clients to appointments to maintain wellness, carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores

Assisted and maintained patients with personal hygiene needs, including bathing, dressing, by administering bedpans, urinals, and shaves. Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.

EDUCATION AND TRAINING

06/2010 High School Diploma

Penn Foster Career School Scranton, PA

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