Front Office Manager, Assistant Front Desk Manager, Bilingual

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Orlando Mobil: (***) ***.**.**

Florida **************@*****.***

MBA. Martha Jacquelinne Maciel

General Data NACIONALITY: Mexican BORN PLACE: Puebla, Puebla. DATE OF BIRTH: 02/16/1976 MARITAL STATUS: Married

INM. STATUS: American Permanent Resident with S.S.N valid to work Personal Goal Be a proactive, creative, innovative, self-taught and persistent person; able to find their personal and professional self-fulfillment; through daily interaction with my peers; promoting a vision based on the following: To form leaders who transform society, who respect the human person in their dignity and freedom, who are responsible, consistent in their way of thinking, saying and doing things. Individuals who believe and live-in values such as truth, solidarity, honesty, love and justice with a sense of transcendence. Academic Data

PROFESSIONAL STUDIES

Florida Pre – Real Estate License Course Grade (98) July 2022 Master of Industrial Business Administration 2006 - 2008 Ibero – Americana University of Puebla GPA: 4

Bachelor of Hotel and Restaurant Management 1994 - 2000 University of Americas - Puebla: Honorable Mention GPA: 4 LANGUAGE MANAGEMENT

Spanish and English 100%, Portuguese 80%, French 40% e Italian 40% SOFTWARE

Microsoft Office (Excel, Word, Power Point), social media (Facebook, Instagram, Linkedin, Twiter, CRM (Zillow, Realtor, Vivaanuncios), Hotel Systems (FIDELIO, CRS, MICROS, OPERA, CHOICE).

Acknowledgments “ 5 Star Certificated Trainer by Darden Co.” Orlando Fl. Continuous training and education of all new employees who joined the Company in the Florida area. From Hostess to Managers in Customer Services, Marketing, Sales and Management.

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Other Task

Highly Organized and Detail Oriented, Multi – Task, Planning & Organizing, Problem Solving, Computer Skills, Project Administration, Diversity Relations, Teamwork, Leadership, Positive Demeanor, Initiative, Dependability & Integrity, Safety Minded, Customer Services, Professional and Proficient verbal and written communication skills, well Oriented to change priorities quickly, Leadership, Team Worker. Knowledge of Administrative and clerical procedures and Terminology.

Job Positions Administrative - Operational Areas such as: Executive Assistant to Direction and Senior Management, Public Relations, Marketing, Commercialization, Sales, Logistics and Customer Service at the Corporate Office or Waterhouse. Supervisor or Assistant Manager.

Nacional and International Work Experience

January 2021 – Present Hotel Comfort Inn Orlando, Fl. Assistant Front Office Manager

Principal Functions: Supervisor of front office and customer service, work with rate promotion and sales, coordination of group reservations and Choice Members, employee training, scheduling, payroll and monthly meetings, on charge of Front Desk future forecast rates, inventory control including maintaining monthly files, Budget and supplies orders, invoice preparation and running reports as: sales, credit cards authorizations, tax exceptions, reservations, etc. Generating and updating reports for the General Manager Office, building marketing strategies and public relations with new key clients. Research hotel rates and tax claims and work with Financial Corporate Services to clear claims. Supervise two-way communication between guests and the hotel through alternate communication systems such as Kipsu and Responsible to supervisor the building maintenance and hotel security writing the incidental report and helping the guest or the employee with the issues.

Direct Supervisor of seven to nine employees

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January 2012 – December 2020 Empire Group Real Estate Agency Puebla & Florida Brokerage Manager (REALTOR) and Property Management Principal Functions: Planning, organizing, direct and control the proper functioning of the Corporate Office in the different work areas such as: maintenance, administration, accounting and finance. Control of the annual and monthly budget, elaboration of lease contracts, regulations and policies of internal behavior of condominium owners, Collections of Monthly Fees (Tenants, Maintenance and Extraordinary Fees), security monitoring, coordination of security personnel, gardening and maintenance, coordination and management of the monthly assembly and extraordinary events, preparation of the budget and data analysis, control of expenses and income, management of master account and bank deposits, billing, payment to suppliers, payroll. Real Estate Consultancy for Rent and Sale of real estate in the City of Puebla and in the neighboring municipalities and states; Commercialization of Squares, Publication of properties in the different commercial portals, CRM and social networks. Training the New Sales Associates, Management Deals with the New Builders and Contractors, Public Relations, Organize Events and Create New Marketing Strategies for Big Projects of Sales. Generating and updating reports for the Brokerage, building marketing strategies and public relations with new key clients. Research Brokerage Accounts and tax claims and work with Financial Corporate Services to clear claims. Supervisor Property Management duties, Airbnb Clients activities and Title Process for new buyers. Directly Responsible for fifteen to twenty employees and a Real Estate Network of 1,000 Real Estate Agents.

Jan 2008 – Dec 2011 Radisson Hotel by President Intercontinental Puebla, Mex. Administrative and Operational Director of (Sales, Banquets, Food and Beverages, Groups and Conventions and Hotel Marketing for the New Opening). Principal Functions: Management of the different departments in charge: Promotion and Sales, Hotel Marketing and Timeshare through the Rewards Program, Banquets, Groups and Conventions. Analysis of the average monthly cost, implementation of market strategies, marketing and image design of the restaurant. Customer service, work with rate promotion and sales, Employee training, scheduling, payroll and monthly meetings, on charge of Front Desk future forecast rates, inventory control including maintaining monthly files, Budget and supplies orders, invoice preparation and running reports as: sales, credit cards authorizations, tax exceptions, reservations, etc. Generating and updating reports for the GM Office, building marketing strategies and public relations with new key clients. 4

Direct Manager of thirty to forty employees.

Jan 2005 – May 2007 Radisson Hotel Orlando at The Entrance of Universal Orlando, Fl.

“Twin Towers”

Today DoubleTree Hotel by Hilton

Administrative and Operational Manager of Food & Beverages Principal Functions: Management and administrative and operational supervision of six consumption centers with 60 employees in charge: Restaurant, Room Service, Deli, Lobby Bar, Pool Bar and Coffee Shop; where the main activities were: public relations with travel agents and those responsible for groups and conventions, customer service, promotion and sales, marketing and direct supervision of the program allied with West Gate and Shared Times. Preparation of monthly reports, forecasts, schedules, payroll, monthly meetings, bilingual employee training courses, creation of new menus and promotions. Coordination of group reservations and small Celebrations (Catering) and monthly meetings, on charge of Food and Beverages future forecast rates, inventory control including maintaining monthly files, Budget and supplies orders, invoice preparation and running reports as: sales, credit cards authorizations, tax exceptions, reservations, etc. Generating and updating reports for the GM Office, building marketing strategies and public relations with new key clients. Research hotel rates and tax claims and work with Financial Corporate Services to clear claims. Responsible to supervisor the building maintenance and hotel security writing the incidental report and helping the guest or the employee with the issue.

Directly Responsible for fifty to sixty employees. January 2002 – Dec 2004 Smokey Bones Restaurant Orlando, Fl. Administrative and Operational Manager

Principal Functions: Plan, organize, direct and control the daily operation of the Restaurant. Such as customer service, promotion and sales, marketing, accounts receivable and accounts payable, applied marketing, supervising the correct operation of the kitchen, the warehouse, the food rotation program, the courses of training and training of most of the employees, regardless of the position they were to employ, assignment of tables, coordination of the take-out order area, preparation of Schedules, payroll, operation manuals and monthly and annual budgets. Direct manager of twenty to twenty-five employees. 5

January 2000 – Dec 2001 Hotel Sheraton World Resort Orlando, Fl. Front Office Manager

Principal Functions: Supervisor of Front Office (Front Desk, Guests Service, Bellman, Housekeeping, Room Controls, Reservations, Concierge, PBX, Sales and Assistant General Manager), Promotion and sales, Marketing, Public Relations, Coordination of group reservations and VIP's, training, Schedules and Payroll, Monthly meetings, Marketing Strategies and Public Relations. As well as Executive Assistant to General Manager:

• Control of the Budget and Departmental

Finances

• Teaching courses of Training and Employee

Training

• Preparation and Management of Reports

(Credit Cards, Vendors, Sales, Forecast,

Monthly Budget)

• Copy, Fax, Internet (Social Networks and

Browser)

• Switch with 10 lines

• Accounts Payable and Receivable

• Commercial relationship with vendors and

Event Planning (Portfolio)

• Master or Key Account Management

• Preparation of Checks and invoices

• File / Database Management

• Management of points of sale

• Management of the Personal Agenda,

Payments and Trips of the GM.

• Supervision of the Collection of Time Share

Maintenance Fees (Time Share)

• Control the Supervision of Maintenance of

the public areas of the hotel by the

maintenance department; mainly the lobby,

the swimming pool, the gardens, the

children's play areas, the gym and the SPA.

• Budget and Finance Control Departmental.

• Preparation and Management of Reports

• Microsoft Office

• Copy Machine, Fax, Internet (social media

and browser)

• Accounts Payable and Receivable

• Manager Commercial Relationship with

Vendors

• Promotion, Sales & Client Portfolio

• Preparation of checks and invoices

• Elaboration of bills

• Service and customer support

• File Management

• Database management

• Management of points of sale

• Event planning

• Management of the Personal Agenda,

Payments and Trips (Including the Planning,

Organization and follow-up of the same).

• Control the Supervision of Maintenance of

the public areas of the hotel by the

maintenance department.

Direct Manager of twenty to twenty-five employees

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August 1996 – August 2016 Mini – Mac Convenience Store Puebla, Mex. General Director & CEO Founder (Family Business - Investment) Principal Functions: Plan, organize, direct and control the company, design training programs for employees and their training. Supervision of monthly payroll, marketing campaigns, sales and purchases, warehouse entries and exists and complete customer satisfaction. Verified monthly Budget and Sales Strategies to Increase Customer Demand, create different Marketing Campaigns and reward Programs for repeat Customers.

Direct Manager of three to five employees.

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