Sales Associate Customer Service

PROFILE

Graduated Senior, Business Management Major seeking a full-time career opportunity

Over 2+ years’ experience in creative problem-solving with customer service interactions

Primary experience with forward planning and strategic thinking

Over 5+ years’ experience with mentoring, coaching, and motivation

EDUCATION

Alabama Agricultural & Mechanical University (AAMU) Normal, AL

B.S., Business Management (Cum Laude) May 2022

Relevant Coursework:

Accounting Business Management Human Resource Management International Business Managerial Communications Principles of Finance Principles of Marketing Small Business Management

INTERNSHIP

NASA Langley Research Center – Technology Transfer Intern January 2022 to May 2022

Identified and established relationships with organizations to increase awareness and commercialization of NASA patented technology. Hosted interviews and proposed an in person Pitch It competition with Atlanta, Virginia and Boston startup companies to include university and college organizations focused on business, stem and entrepreneurship to increase awareness of and participation in NASA Tech Transfer University (T2U) as well as NASA Tech Transfer (T2X). Developed questionnaires, webinars, or online events to highlight NASA Technology and benefits of NASA T2X with startup companies. Sent information to organizations to focus on strengthening business and entrepreneurship with faculty and students.

WORK EXPERIENCE

Sunglass Hut, Sales Associate – Huntsville, AL June 2021 to Present

Determine success of customers’ experiences, provide tactics to enhance sales and customer relationships

Collaborate with team members to foster and promote teamwork

Justice, Certified Styles Advisor – Huntsville, AL June 2019 to August 2020

Ensured great experience and assisted with store merchandise, returns, active sales and promotions, and activities

Handled merchandise returns/exchanges, and managed inventory by ordering, stocking, updating and removing items.

Sonic Drive-In – Cashier and Car Hop – Huntsville, AL March 2018 to May 2018

Adhered to and followed company trainings, became acquainted with store policies, procedures and routines

Handled orders and business transactions to include receiving and collecting correct payments via cash, credit and debit

Greeted in a professional manner, served quality food in a fast, efficient and timely manner

Prepared food, ensured food products were not expired and/or stagnant

Stocked supplies and maintained a safe, clean and orderly working environment

Union Hill Primitive Baptist Church, Assistant Youth Instructor – Huntsville, AL May 2015 to August 2017

Mentored and reached out to instill spiritual growth and involvement, encouraged service to others and love for God

Performed a variety of duties and tasks to assist in use and proper care of church and available resources

Maintained physical appearance and orderly condition conducive to learning within church

LEADERSHIP & COMMUNITY INVOLVEMENT

AAMU Southern Belles March 2019 – May 2022

AAMU National Society of Leadership and Success (NSLS) September 2020 – May 2022

AAMU Pre-Alumni Association Member September 2018 – May 2022

Union Chapel Missionary Baptist Church March 2014- May 2018

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