Customer Service Loan Officer

MARK P. RUBISCHKO

**** * ********* **** ***** Gilbert AZ 85296 602-***-**** ***************@***.***

GENERAL MANAGER / PROJECT MANAGER

P&L / Startups / New Builds & Retrofits / Turnarounds / Multi-Family Development / Contracts

Facilities / Regulatory Affairs / Cost Control / Estimating / Hazmat / OSHA / Materials and Methods

Rescued companies from potential bankruptcy by reducing large backlog of projects to boost cash flow. Directed at-risk projects to on-time, under-budget completion, while significantly improving customer satisfaction. Developed strong working relationships with municipalities and all parties involved in projects. Managed quality construction processes and accountabilities to control costs and minimize losses. Oversaw major multiple unit construction projects.

Eliminated costly project backlog for Shea, completing construction of 150 homes within one year.

Resolved potentially disastrous customer problems for Shea, improving product quality by 80%.

Eliminated huge backlog of delinquent customer service requests, improving customer satisfaction for UDC.

Rescued Presidential Custom Homes, a $6M company, from large deficit and potential closure.

Key Skills: Discover creative and innovative solutions to difficult operational issues for small and mid sized companies. Design and implement new alternatives. Visionary and recognized authority in construction management. Meet demanding objectives within or before deadline. Outside-the-box problem solver. Make sound business decisions.

Certifications: General Contracting License, NMLS LO License, OSHA 500, Maricopa Dust Control, Hazmat.

SELECTED ACCOMPLISHMENTS

Eliminated costly project backlog for Shea, completing construction of 150 homes within one year. Recruited to tackle backlog of homes in production. Organized teams into multiple divisions, assigned them to various phases of construction and oversaw operation. Led teams to rapid completion, won three “Construction Team of the Month” awards and saved company from projected multi million dollar loss.

Resolved potentially disastrous customer problems for Shea, improving product quality by 80%. Selected by company to investigate problem with drywall installation. Researched cause and effect of corner bead drywall settling cracks. Designed and implemented new method of framing, eliminating drywall cracking and reducing customer complaints. Saved company hundreds of thousands of dollars in future repairs and significantly improved Shea’s CSI.

Eliminated huge backlog of delinquent customer service requests, improving customer satisfaction for UDC. Assigned to direct evaluation, assessment and completion of delinquent homeowner repair and service requests. Organized complaints in order of delinquency, contacted homeowners individually and scheduled repairs as needed. Eliminated 100+ backlog within two months, improving customer relations and promoting future sales.

Rescued Presidential Custom Homes, a $6M company, from large deficit and potential closure. In 2001, company had multiple spec homes that were not selling. Created business plan, implementing sales and marketing strategy by catering open house functions and providing shuttles to the homes for top area realtors and guests. Spurred strong consumer interest, fostering sales boost that was needed to turn company around.

CAREER HISTORY

Project Manager. Family Development May 1st 2014 to present. I am currently over seeing the multi-family project in the Arcadia area “Mulberry Park” I Oversee all areas involving the construction from offsite to the models. This project is in its first phase I was responsible for Site safety, Trades, offsite work, Dust Control, Scheduling, Trouble shooting site issues, orientation, customer service. My other multifamily experience was the Pinnacle Pointe by Family Development. The Ridge at Troon North was another project I built from the models to the last phase. I was moved to Mulberry Park to start up this project. Encue at Biltmore, I oversaw this project from the start until its final phase. The Reserve Scottsdale new community I am overseeing from the demo to infrastructures and model complex

Loan Officer Home Key Lending, LLC July 2016 to Present. I still carry a NMLS Loan Officer License

Loan Officer. Prospect Mortgage, LLC . Dec 2014 to May 1st 2014. I am a licensed loan officer since 2010. I am certified in conventional loan, FHA loans, VA loans, HARP loans, 203B loans, Jumbo loans.

Loan Officer. BluMortgage, Inc . February 2014 Dec 2014. I am a licensed loan officer since 2010. I am certified in conventional loan, FHA loans, VA loans, HARP loans, 203B loans, Jumbo loans.

Loan Officer. Valley Mortgage Financial. 2010 to 2014 I am a licensed loan officer since 2010. I am certified in conventional loan, FHA loans, VA loans, HARP loans, 203B loans, Jumbo loans.

Project Manager, Elite Communities, 2007 to 2010. Oversaw all areas of custom home department, and directed all phases of construction for $55M custom home builder. Worked closely with municipalities and home owners associations to ensure regulatory compliance and positive company image. Directed sales, scheduling, purchasing, marketing, and web design. Administered $6M budget and managed three employees.

Owner/ General Contractor, Presidential Custom Homes, 2000 to 2007. Founded startup company specializing in construction of high quality and high efficiency homes. Oversaw planning and directed all phases of project building. Directed subcontractors and worked with municipalities to ensure regulation compliance. Held full P&L responsibility, growing firm to $6M while managing finances, purchasing, schedules and sales. Directed 15 staff.

Project Superintendent, Shea Homes, 1995 to 2000. Interacted with municipalities, subcontractors and directed all phases of construction for $65M developer/home builder. Trained six project superintendents.

Project Superintendent/Assistant Superintendent, UDC Homes, 1992 to 1995. Oversaw all phases of home construction for $30M firm. Develop positive working relationships with homeowners and subcontractors. Directed customer service relations. Managed a $500K budget and three employees.

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