Customer Service Care

ELIJAH MPOREDJI

Driver Distribution Agent

Address: **** ******* ******, ******** ****, Tembisa North,

GAUTENG, 1634

Email: *********@*****.*** / **********@*****.***

Contact No.: +27-060*******

Fax No.: 086-***-****

ID No.: 700-***-**** 08 4

Driver’s licence: Code(10) Ec1– own transport

Availability: Immediately

PROFILE

Energetic and dependable driver and distribution agent with a solid record of safe transportation of merchandise combined with excellent customer service. Previously an ambitious and diligent Refugee Status Determination Manager devoted to the protection and promotion of Human Rights. I have acquired several skills throughout my studies and then, with my professional development. Solid understanding of the Immigration Act, Refugee Act, International Conventions and Protocols relating to status of refugees and the Constitution of the Republic of South African. Good verbal and written communication skills combined with an empathetic approach to my daily duties.

EDUCATION

2005

University of Pretoria

Emerging Management Development Course

−Public affairs in context

−Problem Analysis and Decision Making

−Self-management

−Customer Care

−Supervisory Management

−Organisational Communication

−Quality Assurance

1998

University of Pretoria

Bachelor of Laws (B.Iuris)

1992

Kgapane High School

Senior Certificate (Matric)

PROFESSIONAL DEVELOPMENT

Hapzas Gemmer Drinks

Driver and Distribution Agent

September 2015 - Current

●Key Responsibilities:-

●Safely deliver a wide variety of products to different outlets and through different routes in Gauteng.

●Follow pre-panned route and time schedule to ensure timeous delivery of products to client.

●Load, unload, prepare, inspect and operate delivery vehicle.

●Ask for feedback on provided services and resolve clients’ complaints timeously and professionally.

●Keep clients informed on new products and services

●Complete driver logs and reports as required.

●Adhere to all safety requirements particular to the products.

●Perform any other duties as may be required from time to time.

Department of Home Affairs

Acting Refugee Status Determination Manager

July 2011 – March 2014

●Key Responsibilities:-

●Monitored the process and quality of adjudicated asylum applications to ensure and promote a fair and efficient asylum system.

●Ensured that productivity targets as set in the service delivery standards are adhered to.

●Supervised, trained, rotated and monitored staff performance against set daily targets.

●Developed, implemented and followed up on the daily roster.

●Oversaw case allocation of tasks to the team (Refugee Status Determination Officers) (“RSDO”).

●Scheduled files for interview and adjudication by the RSDO.

●Monitored and handed over letters of rejection and confirmation of status to the applicant(s).

●Monitored the register of cases referred to Refugee Appeal Board, Standing Committee for Refugee Affairs and Judicial review.

●Ensured a proper interview process by the RSDO’s of the evaluations of section 24 applications, before reprinting of refugee status.

●Prepared monthly reports that include identification of trends and make recommendation for improving quality after conducting quality assurance on decisions taken by RSDO’s.

Department of Home Affairs

Refugee Status Determination Officer

May 2008 – June 2011

●Key Responsibilities:-

●Conducted research of country information to ensure a thorough and fair decision making process.

●Conducted interviews with asylum seekers; adjudicated cases and issued decisions based on claims and country of information or state affairs in their respective countries.

●Ensured proper application of legal frameworks when adjudicating asylum cases

●Liaised with Standing Committee for Refugee Appeal Board (“SCRA”) and Refugee Appeal Board (“RAB”) to make presentation for refugee affairs on cases which were rejected and as manifestly unfounded.

●Prepare quality submissions to the SCRA on cases where status was issued erroneously, fraudulently and where country conditions have improved and circumstances for initially granting status seized to exist.

●Issued and review refugee status.

●Recorded daily statistics and compiled a detailed report for asylum seekers.

●Liaised with the Chief Directorate: Asylum Seeker Management and the United Nations High Commissioner for Refugees regarding country information

●Provided evidence as well as testifying on behalf of the State when required.

Achievement:

Appointed as Shop Steward for Public Service Association (“PSA”) – Marabastad Refugee Reception Centre.

Reason for leaving: Promoted to Refugee Status Determination Manager (acting).

Department of Home Affairs

Immigration Officer: Port of Entry

April 2006 – April 2008

●Key Responsibilities:-

●Conducted clearance of travellers on arrival and departure.

●Ensured that all travellers who contravene the validity of their permits are issued with prescribed administrative fines and deal with asylum seekers in terms of the Refugees Act.

●Issued cross border permits to all eligible travellers in accordance with the Immigration Act.

●Issued emergency travel documents to all eligible RSA citizens in accordance with the South African Passport and Travel Documents Act.

●Cleared out conveyers after arrival and before departure and identified conveyers that contravene the Immigration Act on arrival, and issue penalties.

●Detected signs and traces in:-

oconveyers to establish any migration violation and other illegal activities;

otravel documents to establish any migration violation and other illegal activities.

●Ensured effective processing of inadmissible or undesirable persons on arrival who are refused to enter the Country.

●Ensured effective processing of prohibited persons on departure who are refused to leave the Country.

●Ensured effective processing of castaways, stowaways and deserters.

●Facilitated the prosecution of persons travelling with falsified South African documents.

●Ensured that persons working at the border lines are working legally in the Country.

Achievement:

Appointed as Shop Steward for Public Service Association (“PSA”) – Cape Town International Airport.

Reason for leaving: Promoted to Refugee Status Determination Officer.

Department of Home Affairs

Intern

2004 – 2006

●Key Responsibilities:-

●Received applications for refugee status, identity documents as well as United Nations Conventions travelling documents (“UNCTD”) and prepare statistics of all identity documents issued.

●Prepared dispatch lists to offices (refugee centres) around the world.

●Liaised with law enforcement agencies with regard to the verification of the enabling documents issued by the Department of Refugee Affairs.

Reason for leaving: Internship concluded and accepted permanent position as immigration officer.

LANGUAGE PROFICIENCY

Language

Proficiency

English

Native language – read, speak and write

Sepedi

Native language – read, speak and write

Afrikaans

Conversational – good reading, writing and fair speaking ability

Tsonga

Conversational – fair reading, writing and speaking ability

Zulu

Conversational – fair reading, writing and speaking ability

Xhosa

Conversational – fair reading, writing and speaking ability

COMPUTER LITERACY

Level

Description

1

Had appropriate training only

2

Limited practical experience

3

Extensive practical experience

Summary

Skill

Proficiency (3)

MS Office

-MS Word

3

-MS Excel

2

-MS Outlook

3

-Internet (to conduct research)

3

REFERENCES

Mss Ntsoaki Mohapi

Owner: Hapzas Gemmer Drinks

+27(0)82 881 0631

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