Customer Service Call Center

Jennifer Williamson

808-***-**** *****.***@*****.*** Menifee, CA 92584

SUMMARY

Flexible Team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual with 30+ years of experience working in retail, helping customers and operating cash registers. Offering exceptional communication and multitasking abilities. SKILLS

Typing 40+ wpm

Continuous development

Call Center Operations

Attention to detail

Team player

Equipment operation

Experience in leadership

Multitasking

EXPERIENCE

Team Member, Lowe's, December 2020-Current

Moreno Valley, CA

Operating equipment (forklift, clamps, order picker…) Cashiering

Customer service

Unloading/loading of freight/merchandise

Fulfillment of customer orders

Worked hard to learn required tasks quickly to maximize performance. Built and maintained working relationships with peers and upper management. Upheld high standards of productivity and quality in operations. Looked for ways to go above and beyond job requirements. Store Checker, DeCA, December 2013-January 2022

Wahiawa, HI

Cashiering

Stocking

Customer service

ID checks

Helped customers find specific products, answered questions and offered Worked in office to help maintain shipping invoices Accepted cash and credit card payments, issued receipts and provided change. Trained new team members in cash register operation, stock procedures and customer services.

Learned roles of other departments to provide coverage and keep store operational. Pricing/Signage Coordinator, Lowe's, September 2016-August 2020 Honolulu, HI

Ensuring all price changes conducted on a daily/regular basis Ensure all signage throughout store is up to date and accurate Help with inventory accuracy

Stocking

Unload shipping containers

Overnight lead associate

Reviewed tags on product shelves and made requested pricing changes. Improved staff awareness of markdowns, promotions and price changes by regular posting of print and online memoranda.

Placed prices and descriptive signage to enhance displays and promote items. Ensure all pricing reports are available on a daily basis Zone Merchandise Supervisor, Walmart, June 2000-June 2012 Harker Heights, TX

Overseeing of all consumable departments

Conducting interviews, associate evaluations, schedules Ensuring inventory accuracy maintained on a regular/daily basis Stocking

Cashiering

Setting of Modulars

Cash handling

Customer service

Training of associates/mentoring

Developed and maintained effective activity schedule and zone compliance with established timeframes.

Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.

Maintained records of inventory stock and shrinkage by conducting product audits as often as needed

Built and maintained high performing teams by identifying top talent and focusing on growth and development while coaching and mentoring.

EDUCATION AND TRAINING

Certification

Dental Assisting, Kentucky Dental Academy, Elizabethtown, KY September 2013 GED

Central Texas College, Killeen TX October 1998

Contact this candidate