Customer Service

Shauna Berry

Phone: 678-***-****

** ************ **** *******, ** 30316

***************@*****.***

Objective: To deliver superior customer service to consumers in need of resolutions for their issues. Assist in raising customer satisfaction scores for the company .

Kensley P Medical Atlanta, GA July 2021 - Present

Handle 100+ inbound calls daily with a smile and listening ear, identify, resolve, and document issues, process escalated calls to management

Adapt quickly to ever changing lines of business and support

Process transaction request via call, email, fax, and text

Track all Medical Shipping Orders

Los Angeles Public Health Los Angeles, CA February 2021 thru June 2021

Interacted with individuals interested in receiving a COVID-19

Collects and entered patient data into MyTurn in an accurate and expeditious manner

Maintained and tracked electronic records and logs.

Westchester Medical Valhala, NY October 2020 - November 2020

Supporting Cerner end users in Registration, Rev Cycle, and Schap Book(Appointments) in Family Practice Clinic

McLaren Hospital Lansing, MI September 2020-October 2020

Supporting Cerner end users in Registration, Rev Cycle, and Schap Book(Appointments) in ED

Northside Hospital(Gwinnett) Atlanta, GA September 2020- September 2020

Supporting Cerner Registration and Appointments in various department (Surgery, Family Practice Clinics, Ortho Clinics)

Covenant Health Knoxville, TN October 2019- February 2020

Supporting Cerner Registration and Appointments as a Floater in various department (Surgery, Family Practice Clinics)

Pruitt Medical Center Ellenwood, GA March 2019- Sept 2019

Performed duties as Medical Assistant by managing office telephone

Schedule patients appointments and maintain communication for future appointments

Document patient’s medical information, including medical history and health insurance info

Contact this candidate