Highly motivated, dependable, resourceful Customer Service/ Administrative Professional who believes that a satisfied customer is the cornerstone of excellence. With over ten years of experience providing high quality customer support in a busy retail environment. I’ve internalized the abilities to build productive customer relationships, multitask, set priorities, meet deadlines, resolve complex issues, adapt to new situations, and safeguard customer loyalty. Knowledgeable of MS Suite, AS/400, and Signs Plus. Strong interpersonal, team, written and verbal communication skills.

EXPERIENCE

Carvana – Tempe. AZ July 2021 to Present

Document Specialist

●Responsible for scanning vehicle titles in the computer system

●Update vehicle titles into the computer system, via Carma software

●Copy vehicle title information into a Google spreadsheet and Accutrac software

●Create labels for vehicle titles to prepare for filing.

Walgreens – Tempe. AZ March 2019 to March 2021

Chicago, IL August 2007 to December 2011

Customer Service Associate

●Receive recognition for raising the most funds for various organizations

●Answer phone and route calls to appropriate personnel

●Responsible for Point of Sales (POS) operation including cash handling, check processing, debit card and credit card transactions

Store Team Lead

●Awarded top seller for six months

●Trained new employees as lead cashier on register operation

●Managed opening and closing of store; including system start ups and cash handling

●Facilitated customer needs to guests and cashiers including transaction voids, refunds, exchanges, cash drops from the Point of Sales (POS) terminal to the safe, and provide change as needed

●Coordinated inventory maintenance and upkeep

●Updated price displays to ensure compliance with local area regulations

Addus HomeCare – Chicago, IL March 2018 to May 2019

January 2012 to March 2015

Home Care Aide

●Answered client’s telephone and took messages when needed

●Assisted with opening and sorting client’s incoming mail, answering her correspondence, and prepare client’s outgoing mail

●Provided additional services as needed for the client, such as laundry, mending, and running errands

●Operated photocopier, facsimile machine, voicemail system, and personal computer

●Prepared food service needs as required at time of client’s home visit, as well as planning and completing future meal requirements

●Helped client manage her calendar and arrange her appointments

●Enhanced the client’s life by providing nonmedical services, including personal care and companionship

●Prioritized and organized activities required to maintain a clean home for the client, which encompassed all rooms of the home

●Typed, formatted, proofread, and edited correspondence and other documents from notes using the computer

Macy’s – Chicago, IL July 2012 to March 2019t

Shoe Expeditor

●As part of the sales team, utilized Enterprise Locator System to locate, deliver shoes, and fulfill shoe orders efficiently for selling associates.

●Ensured the integrity of shoe inventory through accurate scanning

●Responsible for daily cycle count and audit to ensure that floor sample shoes are on display

●Participated in placing new merchandise by sorting and determining the proper location

Sales Associate

Awarded prize for selling the most Glamorama Packs for the part time associates in the entire district

●Consistently one of the stores top performers in cause marketing

●Communicated with employees and customers to answer questions, explain information, and address complaints

●Typed in confidential information into the system to open new accounts for customers

●Processed orders via computer to send merchandise to customers

●Answered phone and directed calls to the appropriate party

●Responsible for Point of Sales (POS) operation including processing payments, applying coupons, and entering promotional codes

VOLUNTEER

Liberty Baptist Church – Chicago, IL January 2002 to February 2014

Secretary

●Documented meeting minutes for the Sanctuary Choir and the Queen Esther Club, and managed attendance count

●Handled collection and accounting of donations from the Sanctuary Choir’s group #1 and Sunday School Mary Standifer Class

EDUCATION

Bachelor of Business Administration Degree

Concentration: Management

Robert Morris University – Chicago, IL

Vice President/Co=President: Alpha Beta Gamma Honor Society, 3.49/4.00 GPA

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