Avis Sylve

Former childcare administrative assistant Turned Foster parent Seeking At home call

service employment.

Anchorage, AK 99501

adsbz7@r.postjobfree.com

+1-907-***-****

Former childcare administrative assistant turned Foster Parent, Seeking At home customer call service employment

Authorized to work in the US for any employer

Work Experience

Customer Service Agent

Liveops - Anchorage, AK

November 2021 to Present

Previously contracted for Intuit during the tax filing season for TurboTax. Accepted incoming call, scheduled retuned calls and assisted clients by navigating them in the right direction to resolve their issues

• Provided assistance to clients

• Answered phone and assisted clients with changes

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

• Resolve issues by troubleshooting and empathizing with customers needs Machine Operator

Alaskan glacial products - Anchorage, AK

July 2021 to Present

Provide maintenance equipment inspection and operate machinery at full capacity. Maintain water levels and ozone level requirements for production provide quality assistance on all products being manufactured

• Maintained machining equipment

• Used precision measuring instruments, including lathes and calipers

• Visually inspected equipment parts and deliveries

• Set up tools and production areas

Managed production lines

• Ensured the packaging material inventory was accurate

• Excellent communication skills

Foster Parent

State of Alaska O.C.S - Anchorage Municipality, AK June 2020 to Present

As a Foster parent I provide physical, recreational, emotional as well as environmental Care for the children for whom I am Entrusted.I make sure that the children are cared for, that they Attends school, I Monitor their educational progress as well as their well being Progress. I am also a liaison between children parents and case workers. I keep records and documentation of all appointments, Visits And interactions That call for adult supervision or monitoring. I place and receive all phone calls as well as logging information Regarding the home, School, doctors or the children themselves. Administrator/Office Manager

LITTLE COWBOYS N GIRLZ,DAYCARE. LLC - Anchorage, AK December 2019 to November 2020

As a day care assistant director I help supervise the daycare facility and watch over the children, keeping a safe, organized and sanitized environment. Enabling a fun and environmental place for children to learn as well as play. My duties also included Managing other staff members Submitting payroll And marketing invoices And also being a liaison between Parents and Staff. I am skilled with CPR and 1st day treatment as well as other emergency treatments. Also I am kind reliable responsible I'm very trustworthy Also I am kind reliable responsible I'm very trustworthy. HOUSEKEEPING

JANITORIAL - Anchorage, AK

September 2018 to October 2019

• Polished all metal hardware fixtures.

• Polished glass surfaces and windows.

• Operated power equipment tools such as backpack vacuums for up to 2 hours per shift.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.

• Vacuumed rugs and carpeted areas in offices, lobbies and corridors. TEACHING ASSISTANT

JANITORIAL - Anchorage, AK

October 2018 to May 2019

• Supervised students in areas such as cafeteria, library and playground area

• classrooms

• and support lead teacher.

• Oversaw groups of up to 10 students at school and off-site locations, maintaining optimal safety and security.

• Used behavior modeling and specialized teaching techniques to share and reinforce social skills.

• Organized classroom materials to help teachers prepare for daily instruction and activities.

• Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.

• Supported student learning objectives through personalized and small group assistance to support classroom instruction.

HOUSEKEEPING TEAM LEADER

Copper River Seafoods Inc - Anchorage, AK

May 2017 to October 2018

• Alaska

• Disposed of trash and recyclables each day to avoid waste buildup.

• Picked up trash from parking lot and garden areas to keep those areas free of debris.

• Cleaned over 7 locations evey 3 hours per shift with high customer satisfaction r

• Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.

• Operated various types of equipment and used chemicals by following all safety protocols and procedures to avoid burns,

injuries and [Type] accidents.

• Implemented new cleaning processes and team strategies to reduce unnecessary man-hours by several hours per week.

• Serviced bathrooms, including cleaning, sanitizing and supply toiletries, every rotation as needed. UNIT CERTIFIED NURSING ASSISTANT PEDIATRIC DEPT

Catholic charities of New Orleans - New Orleans, LA January 2010 to May 2017

Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patient clothing and bedside tales or equipment.

• Transported patients between rooms and appointments or testing locations.

• Provided immediate assistance in emergency and routine paging situations to evaluate needs and pursue optimal care.

• Minimized infection risk for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment and devices.

• Maintained best-in-class standards for individualize dare unit by continuously checking in with patients and families and quickly providing care.

• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

• Performed patient assessments, documented vital signs and reported changes to supervisors.

• Established relationships with patients, caregivers and healthcare professionals to promote patients' personal care plan goal achievement.

• Provided continual advocacy for patients' welfare, rights and needs.

• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor

coverage.

• Worked with peers [ brainstorm new activities for patients and discuss ways to resolve issues.

• Promoted good oral and personal hygiene by aiding [Type] patients with shaving, bathing and teeth brushing.

• Employed mobility devices and [Type] equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.

• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.

• Engaged with patients using active listening and open-ended questioning to build meaningful relationships.

Teaching Assistant

Our Lady of Guadalupe Parish - Lafayette, LA

November 2006 to January 2009

• Continuous substitutions for absent teachers throughout the Hurricane Katrina era. Primary school grades Montessori through 5th grade. Jobs included overseeing playtime on the school grounds. Scheduling pickup and dropoff times, scheduling and planning before during and after school activities. Check for assignments and grading accordingly

Firewatch/Laborer

ConocoPhillips - Belle Chasse, LA

June 1997 to August 2005

• Responsible for loading and unloading materials

• Cleaning up work areas

• Putting up scaffolding assisting

• Moving materials and equipment as needed

• Watch for hazardous materials,debris fire causing agents,,, dried shrubbery old rags, litter unknown deposits

Police Officer

Prince George's County Police Department - Prince George's county Maryland April 1990 to October 1996

Protect and serve the community, which included life and property.Regulate and enforce county and state laws. regulate and provide safety and order to the local community establish and maintain rapport with local citizens in the community and force all regulations in laws mandated provided a safe environment for all. Conduct preliminary and follow-up reports, assistant investigations interrogations conduct interviews respond to non-criminal activities and conduct interviews. Collect evidence inquire information investigate details fingerprinting and photography Results situations without escalation and able to de-escalate situations without altercations 911 Operator/Dispatcher

Prince George's County Police Department - Prince George's county Maryland July 1992 to February 1993

Rotated occasionally within the police department receiving emergency calls and dispatching proper authorities to the scene. De-escalate situations that could be handled through telecommunications . Verbally established rapport within the community also through to telecommunications Education

Registered behavioral technicians in Behavior analysis for pediatrics Certification through the Behavior Analyst certification board certification board - Anchorage, AK September 2021 to Present

Medical billing and coding

American medical billing and coding, LLC - Anchorage, AK March 2020 to August 2020

6 month certified nursing assistant program in Certified Nursing Assistant.

(Nursing assistant)

West Jefferson Vocational training institute - Marrero, LA March 1995 to September 1995

High school diploma in basic honorary studies 3.9

John McDonogh HS - New Orleans, LA

August 1983 to June 1986

Skills

• Classroom Management

• Vital Signs

• Teaching

• Nursing

• Tutoring

• Patient Care

• Office manager experience

• Dietary aide experience

• Special education

• Autism experience

• Early childhood education

• Medication administration

• Home care

• First aid

• Food preparation

• Curriculum development

• Medical office experience

• Applied behavior analysis

• Medical billing

• Medical coding

• Developmental disabilities experience

• Medical terminology

• Behavioral therapy

• Experience with Children

• Childcare

• Medical Records

• Management

• Certified cannibis cooker (Less than 1 year)

• Dispatching (2 years)

• Customer service/telecommunications (3 years)

• Windows

• Sales

• Production Management

• Precision Measuring Instruments

• Mac OS

• Communication skills

• Customer service

• Mac OS

• Data Collection

• Caregiving

• Crisis Intervention

• Ďispatcing (2 years)

• Medical billing (2 years)

• Applied behavior analysis (1 year)

• Workforce management (Less than 1 year)

• Occupational health (1 year)

• Workers' compensation billing (Less than 1 year)

• Quality Assurance

• Case Management

• Behavioral Health

• Individual / Group Counseling

Military Service

Branch: United States Navy

Service Country: United States

Rank: E5

August 1985 to July 1993

Us shore patrol. Serve protect and enforce military law while on base And throughout military facilities Commendations:

Honorable discharge

Certifications and Licenses

Certified Nursing Assistant (CNA)

February 1994 to February 2018

nursing certification was issued by Louisiana

First Aid Certification

CPR Certification

Medical Billing and Coding

March 2020 to Present

Request acquire and fill out invoices related to medical call incidents and insurance policies R.B.T. ( Registered behavioral technician

September 2021

Still in training

Medical insurance billing

March 2020 to Present

• Duties included preparing and filing billing data and medical claims for insurance companies and private firms and workman's compensation

• Prepared bills documents and invoices of amount to do for medical procedures and services rendered

• Data entry for payouts refunds and billable amounts Additional Information

SKILLS

• HOUSEKEEPING

• QUALITY CONTROL

• MENTORING

• INVENTORY

• Child Care

• Childcare Provider

• Day Care

• Early Childhood

• Special Education

• Teacher Assistant

• Cleaning

• Communications

• Customer Service Skills

• Janitorial

• Excel

• Ďispatcing

SKILLS

• Quality assurance

• Mentoring students • Inventory management

• Student and parent relations • Quality control management

• Student supervision • Rapport building

• Classroom management • Housekeeping

• Water testing

• Preventive maintenance

• OSHA

• HAZMAT

• OZONE LEVEL READER

Student progress reporting. adult/child/infant CPR, AED and defibulator certified through guidelines of the American Heart Association for the BLS Healthcare Enforce, protect, listen, advise, instruct, communicate and serve. As well as admire, respect, professionalism, polite,

insiteful empathetic, and very courteous and manerable. I work very well with others under command or at leadership.

Contact this candidate