Customer Service Assistant Manager

JOYLENE CORSE

Irving Texas469-***-**** ************@*****.***

PROFESSIONAL SUMMARRY

Dedicated manager effective leader who excels at using proven methods and cutting edge technology to successfully cut costs, streamline operations and increase productivity. leverage strong analytical, critical thinking, and problem solving skills to quickly identify and resolve insures with key components. Excels with minimal supervision in deadline driven settings. SKILLS

Employee

performance

evaluations

Staff supervision

Sales growth

Bilingual

Time Management

Leadership

Problem solving/

Decision Making

Customer service

Advocating and

empathizing

Attention to Detail

Customer Focus

Organizational Skills

Communication

Skills

WORK HISTORY

Assistant Manager, 10/2021 – Present

Circle K – Euless TX

- Accountant.

- Greets and assists customers in a positive, approachable manner.

- Responsible for opening and closing store.

- Supervising and working with staff to accomplish daily tasks, bookkeeping and merchandising

- Provide fast and friendly service to customers.

- Aid in ensuring prompt reconciliation of store operations paperwork.

- Aid in maintaining a clean, guest friendly environment in the store.

- Forecast, order, stock and merchandise product.

Assistant Manager, 01/2021 to 09/2021

Family Dollar – Euless TX and Bedford TX

- Accountant

- Supervisor of store responsible for opening and closing store.

- Providing exceptional customer service to customers.

- Maintain daily operation of the store.

- Maintain inventories, store appearance, and completing daily paperwork. JOYLENE CORSE

- Greets and assists customers in a positive, approachable manner. Assistant Manager, 04/2015 to 12/2020

Offset Motorsports – Dallas, TX

- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.

- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

- Directed staff of 11 personnel and managed budget monthly. Supervisor- Legacy Officer, 01/2016 to 03/2019

Allied Universal – Coppell, TX

- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.

- Contacted law enforcement in case of unauthorized persons, documents and materials. Regional Supervisor, 06/2012 to 02/2015

Ramada Inn – Dallas, TX

- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.

- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

- Oversaw initiatives to drive success in revenue, customer acquisition and cost-reduction objectives.

- Directed training, promotions and employee motivation to minimize turnover and maximize productivity.

- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.

- Set overall vision and provided team leadership.

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