Customer Service Care
Resume:
Terri Gilmore
Excellent Health Care Customer Service
Woodland Hills, CA 91364
***********@***.***
OBJECTIVE: Remote work in medical related services QUALIFICATIONS: Responsible, knowledgeable retired pharmacist with extensive experience in all aspects of pharmaceuticals, contract negotiation, managed care, home health, infusion therapy, and hospice. Created community outreach programs, dealing with communications with case managers, physicians, ancillary service providers, patients and other clients in the health care industry. Active listener, creative and collaborative problem solver with excellent verbal and written skills. Detail- oriented and self-motivated with efficient organizational and administrative abilities. Skilled with use of the internet for communication.
Developed sales and marketing plans for various companies and established strategies for market growth
Built strong relationships between health care entities, and developed long-term relationships with my contacts.
Trained staff members and built a cohesive team
Provided numerous seminars to physicians specific to their specialty regarding how our services could benefit their patients
Trained nursing staff on best practices for interactions with case managers Authorized to work in the US for any employer
Work Experience
FFF Enterprises, Inc.-VaxAmerica/NuFactor Specialty Pharmacy October 2008 to October 2012
Director of Managed Care which entailed quantifying, procuring, pricing, and negotiating contracts for 12 western states. Identified needs of various providers for our services. Developed out-of-network arrangements for unplanned services and assisted in the transition into contracted status. Account Executive
Walgreen’s Home Care Services - Ventura, CA
June 2007 to October 2008
responsible for all aspects of sales and marketing of Infusion Therapy, including but not limited to quantifying and contracting in all related disciplines of sales growth. Developed detailed integration marketing plan with regards to the WHC acquisition of Option Care. Dealt with and provided education for case managers, physicians, payors, medical groups, and nursing agencies.
Director of Business Development, Director of Community Relations, Director of Sales and Marketing
Home Health Care Director of Business Development, Director of Community Relations, Director of Sales and Marketing-Los Robles Homecare, Trinity Healthcare, Catholic Healthcare West, Pro Care Healthcare Network, Sun Alliance Hospice
January 1998 to December 2007
Director of Sales and Marketing
Lifeline Homecare/Kangaroo Kids - Santa Fe Springs, CA January 1994 to December 1998
Successfully handled sales force of twelve, including hiring, monitoring, education and evaluation processes.
Received recognition awards for territory re-establishments. Successfully developed company’s major revenue accounts, including but not limited to: Cedars-Sinai Medical Center, UCLA, Orthopedic Hospital, USC and Norris Cancer Center, JW Cancer Center, CHLA, Molina Medical. Developed programs to successfully align with manufacturers of infusion therapy medications, allowing for joint marketing and strong placement in the field.
Education
Doctor of Pharmacology in Pharmacology
Pepperdine University - Malibu, CA
Masters in Pharmacology
UCLA
Skills
• Director of Managed Care 13 years
Director of Sales and Marketing-Hospice 2 years
Director of Sales and Marketing-Infusion Therapy 14 years
• Program Development (10+ years)
• Contract Negotiation (10+ years)
• Pharmacy Technician Experience (10+ years)
• Clinical Pharmacy Experience (4 years)
• Business Development (10+ years)
• Hospital Experience (5 years)
• Medication Administration
• Compounding Medications (4 years)
• Order Entry (10+ years)
• Medical Terminology (10+ years)
• Customer service (10+ years)
• Computer literacy (10+ years)
• Computer skills (10+ years)
• Insurance Verification (10+ years)
Certifications and Licenses
Licensed Pharmacist
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