Service Representative Nutrition Assistant
Resume:
September 2016-June 2018
Laura A Wood
**** ******* ****** ********, ** 93560
661-***-**** • adsby1@r.postjobfree.com
Career Summary
Over 7 years experience in accounting, finance and mortgage lending industry. My primary responsibilities are to restructure, modify and input data on a variety of financial documents and reports for customers and employers. Extensive experience and knowledge in accounting and finance. Ensuring all balancing reports are run and analyzed for completeness or any errors. Verifying accuracy of all deposits and refund requests daily. Key Qualifications
● Thorough professional experience in accounting and administrative duties.
● Account manager for multi servicing and accounts receivable.
● Respondence to customers, investors, and third party inquiries or concerns.
● Quality control balancing assessments for accounts.
● Ability to work in a team setting or independently with little to no supervision.
● Answer inbound calls and make outbound calls as needed.
● Multitasking and navigation of multiple computer system programs in Microsoft Excel, Microsoft Office, Microsoft Word, Pos nine, AOM, Profit Management system, AS400, and Management reporting system.
● Ability to type 50+ wpm.
Work Experience
Los Angeles County Library
Library Page
● Assisted with all library needs and helped patrons with various requests i.e. tasks involving computers, printing options, transfers of files to external drives and general internet and computer questions.
● Daily book drop retrieval including shelving, cleaning, sorting books and shipping them back to their home library.
● Guiding patrons to location of books they need. Provided explanation of hold and check-out time frames for books, DVDs, CDs, kindle, Chrome Books and hotspots.
● Volunteered to assist Los Angeles County Department Of Health with processing of over 400k positive COVID-19 cases. Logged cases with a team of 70 fellow employees utilizing my skills with computers and programs. Access to direct and confidential drives, files and reporting systems. Duration of my assignment lasted 5 months and I worked remotely from home.
● Active SEIU721 Contract Action Team member.
Stoneledge Furniture LLC
Ashely Furniture Customer Service Representative
● Daily responsibilities include managing and following up with accounts receivable, daily losses and profits.
● Answering inbound and outbound calls for voice to voice contact.
● Running multiple reports for balancing on all in house financing terms including external financing terms with Visa, MasterCard, Discover and American Express.
● Balance all cash and check payments prior to running and saving files. Each aging report must have attached excel sheet before nightly deposits can be completed.
● Interacting with customers to provide all areas of assistance i.e. Purchase details, delivery confirmation and set up, payment and financing options, pre qualification and approvals on new financing along with order cancelations and voids. Lancaster School District.
Child Nutrition Assistant II
January 2007- September 2013
June 2002
● Managed student transactions and account information using One Source Application system.
● Answered phones, updated student information and assisted its any concerns from students or parents.
● Ability to perform POS transactions efficiently and in a timely manner. Bank Of America Inc.
Process Support Specialist
● Providing loss mitigation alternatives while working directly with homeowners and invested parties. Setting the highest standard for customer service and having the honor of obtaining the largest number of accounts saved by various retention methods and programs.
● Handling complex levels of transactions with limited supervision.
● Review and prepare loan modification documents for final underwriting approval. Professional Awards & Recognition
● Certified Jr lien and HELOC courses.
● Multi-level phone dialer system courses.
● Global recognition for "Going above and beyond" department expectations.
● Global recognition for working with "Making Homes Affordable" campaign. Education
High School Diploma
Lancaster High School
References
Noemi Bustamante-Professional
Bruce Mills-Professional
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