Hasna barak

Ras Al Khaimah Uae

+971-**-***-****

adsbw5@r.postjobfree.com

Nationality: Moroccan

PROFESSIONAL SUMMARY

Experienced front desk receptionist with over three years’ experience in front office roles such as guest service agent, night auditor, reservation agent, and operator. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS:

Self-motivated professional

Collaboration

Flexible & Adaptable

Customer Service

Leadership

Multitasking abilities

Interpersonal Communication

Decision Making

Responsible

Active Listening

Good listening skills

2

WORK HISTORY:

APRIL 2022 – CURRENT:

Mövenpick Resort Al Marjan Island: RAS AL KHAIMAH, UAE: GUEST RELATIONS OFFICER:

Review arrival lists to welcome guests

Attend to special guests (e.g. VIPs) and answer their inquiries

Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

Provide information about amenities, area and venues and promote services

Anticipate guest needs and build rapport with customers

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

Address customer complaints and escalate to Guest Relations Manager when needed

Record information in the logbook daily

Ensure compliance with health and quality standards SEPTEMBER 2019 – MARS 2022

OUM PALACE HOTEL CASABLANCA, MOROCCO:

RECEPTIONIST:

Welcome guests in a warm and friendly manner.

Managing online, phone and walk-in room reservations.

Welcome guests, check them in, distribute room keys and explain the hotel's amenities

Take payment from customers

Respond to guests' issues and complaints in a friendly, timely manner

Assist customers with the planning of special events such as weddings and business conferences

Dealing with special requests, such as room service, taxi bookings or wake-up calls

Answering the phone, operating the switchboard and dealing with the email and mail

Checking out guests, adding up their bills and taking their credit, debit card or cash payments.

Process invoices, post checks to vendors and distribute employee checks

Checks databases and various systems for errors.

Assists guests with various needs such as providing towels, room service and more.

preparing the reports for morning shift and management staff

Coordinates cleaning crews and other personnel.

EDUCATION:

September 2018 – September 2019

Rahmouni Center (Casablanca, Morocco)

- Diploma in stewarding

September 2017 – May 2018

Privilege Center (Casablanca, Morocco)

- Certificate in English & Hospitality Studies

September 2016 – September 2017

Ain harrouda (Mohammedia, Morocco)

- Certificate for Baccalaureate in Science Education 3

FRONT OFFICE SOFTWARE:

Opera hms

Protel hms

Salto

Vicas

Message box

LANGUAGES:

Arabic

Bilingual or Proficient (C2)

English

Bilingual or Proficient (C2)

French

Bilingual or Proficient (C2)

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