Medical Assistant Customer Service
Resume:
Melinda Ruiz
Customer Service Rep II - UF Health/Shands- Medicine Multi-Speciality
Jacksonville, FL 32277
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Work Experience
Customer Service Rep II
UF Health/Shands- Medicine Multi-Speciality - Jacksonville, FL July 2009 to Present
Check in patients as soon as they arrive in EPIC.
• Verify insurance and retrieve referral information
• Register patient's in Epic
• Discuss consent form with patient to get signature and patient approval.
• If applicable get co-payment from patient for doctors visit and provide patient with a receipt.
• Then proceed to get the patients vital signs and create a note for the physician in Epic
• Verify the patient's current medications and research to obtain the persons last labs using EPIC or outside labs.
• Once doctor's visit is complete, give the patient instructions on what is needed for next visit.
• Schedule patient's follow-up appointment if required using EPIC.
• Using acuity sheet charge the patient's medical insurance for their visit.
• Using Epic disposition patient visit, change the patient. Certified Medical Assistant
Shands Primary Internal Medicine - Jacksonville, FL September 2003 to July 2009
Perform aseptic procedures as required.
• Take patient vital signs, and handle venipunctures and non intravenous injections.
• Prepare patients for their visit with their physician.
• Observe and report any patient signs and symptoms.
• Check the patient out with instructions for next visit. Residential Manager/Habilitation Specialist
COI - Your Friends & Neighbors - Jacksonville, FL
October 2000 to August 2003
Managed the home of mentally disabled patients and educated them on daily life skills.
• Trained clients at Piccadilly, which was the designated job site.
• Scheduled appointments and then transported clients to them.
• Dispensed medication as necessary.
• Controlled aggressive behavior manifested by the clients by using ACT techniques.
• Certified in CPR and first aid.
Photo Lab Tech, Cashier
Winn-Dixie - Jacksonville, FL
May 1999 to September 2000
Developed pictures using a photo processing machine.
• Greeted customers and answered questions.
• Checked out client purchases and maintained the register.
• Restocked items whenever necessary.
Education
M.A. in Medical Assistant
Fortis College-Centerville - Orange Park, FL
High School Diploma
Sandelwood High School - Jacksonville, FL
Skills
• Epic
• EMR Systems
• Medical Office Experience
• Laboratory Experience
• Insurance Verification
• Patient Care
• Experience Administering Injections
• Aseptic Technique
• Phlebotomy
• Venipuncture
• Medical Scheduling
Certifications and Licenses
Certified Medical Assistant (AAMA)
March 2006 to March 2023
NCCT
CPR Certification
Certified Medical Assistant
BLS Certification
Additional Information
SKILLS:
National Certified Medical Assistant, Certified in CPR, First Aid, ACT, Mental Health
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