Melinda Ruiz

Customer Service Rep II - UF Health/Shands- Medicine Multi-Speciality

Jacksonville, FL 32277

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+1-904-***-****

Work Experience

Customer Service Rep II

UF Health/Shands- Medicine Multi-Speciality - Jacksonville, FL July 2009 to Present

Check in patients as soon as they arrive in EPIC.

• Verify insurance and retrieve referral information

• Register patient's in Epic

• Discuss consent form with patient to get signature and patient approval.

• If applicable get co-payment from patient for doctors visit and provide patient with a receipt.

• Then proceed to get the patients vital signs and create a note for the physician in Epic

• Verify the patient's current medications and research to obtain the persons last labs using EPIC or outside labs.

• Once doctor's visit is complete, give the patient instructions on what is needed for next visit.

• Schedule patient's follow-up appointment if required using EPIC.

• Using acuity sheet charge the patient's medical insurance for their visit.

• Using Epic disposition patient visit, change the patient. Certified Medical Assistant

Shands Primary Internal Medicine - Jacksonville, FL September 2003 to July 2009

Perform aseptic procedures as required.

• Take patient vital signs, and handle venipunctures and non intravenous injections.

• Prepare patients for their visit with their physician.

• Observe and report any patient signs and symptoms.

• Check the patient out with instructions for next visit. Residential Manager/Habilitation Specialist

COI - Your Friends & Neighbors - Jacksonville, FL

October 2000 to August 2003

Managed the home of mentally disabled patients and educated them on daily life skills.

• Trained clients at Piccadilly, which was the designated job site.

• Scheduled appointments and then transported clients to them.

• Dispensed medication as necessary.

• Controlled aggressive behavior manifested by the clients by using ACT techniques.

• Certified in CPR and first aid.

Photo Lab Tech, Cashier

Winn-Dixie - Jacksonville, FL

May 1999 to September 2000

Developed pictures using a photo processing machine.

• Greeted customers and answered questions.

• Checked out client purchases and maintained the register.

• Restocked items whenever necessary.

Education

M.A. in Medical Assistant

Fortis College-Centerville - Orange Park, FL

High School Diploma

Sandelwood High School - Jacksonville, FL

Skills

• Epic

• EMR Systems

• Medical Office Experience

• Laboratory Experience

• Insurance Verification

• Patient Care

• Experience Administering Injections

• Aseptic Technique

• Phlebotomy

• Venipuncture

• Medical Scheduling

Certifications and Licenses

Certified Medical Assistant (AAMA)

March 2006 to March 2023

NCCT

CPR Certification

Certified Medical Assistant

BLS Certification

Additional Information

SKILLS:

National Certified Medical Assistant, Certified in CPR, First Aid, ACT, Mental Health

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