ALIYHA S. BAKER

(Certified Scrum Master/Recruiter )

ABOUT ME :

Hello, thank you for looking at my resume Employer. I am currently looking for a recruiter position to transfer into or a Certified Scrum Position with a company that I can grow with and continue to grow with. I received my Certified Scrum Master Certificate with Scrum Alliance. I hope to hear from you soon.

PHONE:

443-***-****

WEBSITE:

www.linkedin.com/com/in/aliyah-baker

EMAIL:

adsbsx@r.postjobfree.com

EDUCATION

NEWTOWN HIGHSCHOOL

2011 - 2015

Baltimore City Community College

2015 - 2018

Great grades A and B average student . Always was on top of my class and excelled. I maintained a GPA of 3.5 for the three years I was in college .

WORK EXPERIENCE

Social Security Administration- Customer service representative

2019–2021

Provides customer needs with claims through social security appeals council and federal court. Also Responsible for initiating benefit verification letters and answering questions about taxation of benefits. I also resolve and investigate social security inquiries about Medicare information and respond to telephone inquiries. while providing quality service to customers and associates strive for quick complaint resolution.

BMW OF CATONSVILLE- Car Loaner Associate

2018–2019

Assist customers in a timely yet great manner while putting them in a loaner vehicle. Offer additional service of collision to customers in case of any incidents. check cars in, input them into the inventory list and also wash and clean them after inspection.

Heritage Toyota of Owings Mills- Loaner Car Associate/ cashier

2017–2018

Assist customers fast and effectively with getting a loaner vehicle or at check out for vehicle service. Daily accounting and cash deposits from my register a few times throughout the day.

SKILLS

-High Impact Leadership

-Exceptional in Microsoft office Software

-Business communication

-Reliable

-Date Entry

-Initiative

-Time Management

-Decision Making

-Analysis

-Adaptability

-Empathy

-Effective Communication

-Fast Learner

-Tech Savvy

-Formulating Skills

-Excellent Interpreting skills

-Very precise

-Excellent comprehension

-Follows company procedures

-Excellent with budgeting skills

-Great communication skills via email, Letters and issuing documents

-Team leader

-Creating slideshows

-Studying data

Certificates : Certified Scrum Master

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