Care Advisor Customer Service
Resume:
Resume of Thembekile Lizzia Lukhele
**** *** **, *** ********** South, Pretoria
BIOGRAPHICAL DETAILS
Date of birth: 25-09-1980
Identity number: 800**********
Gender: Female
Marital status: Single
Nationality: South African
Religion: Christianity
Language Proficiency: N Sotho, Swati, English & Zulu (Speak, Read & Write)
Driver's License Code 08
Email : **********@************.***.**
EDUCATION QUALIFICATION
Tertiary School Education
Name of Institution: Mamelodi College (Tshwane North
College)
Course: N2 Business Studies
Subjects passed: Applied Accounting
Typing Technique
Business English
Name of Institution: Credo College
Course: Diploma in Executive Secretarial
Subjects passed: Typing - Advanced
Speed and Accuracy Training Typing
Schedule and Financial Documents Reports
Meeting and Minute Compilation
Office Practice and Secretarial Skills
Filling
Effective Business Correspondence
Introduction into Public Relations
&Communications
Elementary Practical Accountancy
Reception and Telephone Etiquette
Computer Software/Word Processing
(Microsoft
Word)
Switchboard & Operation Fax & Photocopy
Machines
Name of Institution: One Trace (Pty) Ltd
Course: Call Centre Certificate
Subjects passed: Telephone Etiquette
Buzz K2
K2 Employment Confirmation
Signs
Schedules
Credit Alliance
Tracing
Experiential Training
Name of Institution: Varsity College
Course: Business Management and Administration
Subjects passed: Sales and Marketing
Bookkeeping
Human Resource Management
Administration & Communications
Other Achievements
. Awarded Certificate in Effective Communications, Telephone & Reception
Skills
. Certificate in Conflict Handling & Negotiation, Cultural Differences
. Professional PA & Secretary
. Mastering Excel for the Office Professional
. Managing Projects with MS Projects
. Advanced Wedding Planning
EMPLOYMENT HISTORY
October 2001 - September 2003
Woolworths- Till Operator (Cashier) (Retail Industry)
Collecting money from the customers and packing of the customer's goods
into the government plastic bags.
Balancing of the money at the end of the day and helping customers with all
their needs.
October 2003 - June 2004
Glomail Menlyn - Client Care Advisor (Retail Industry)
Helping customers with all their needs
Explaining to the customers about different kinds of products Glomail offer
Dealing with customer queries
June 2004 - November 2005
Edgars - Client Care Advisor (Retail Industry) - (Sales)
Providing world class customer services and merchandise presentation
Distribution of new stock and handling all customers' quires
November 2005 - September 2006
Credit Wise - Call Centre Agent (Financial Institution)
Providing world class customer services
Handling customer queries
Collecting Debt from the customers
Telemarketing (Selling products to the customers)
Reminding Customers about their next payments
Filling of Customers Documents
Bookkeeping
October 2006 - March 2011
Monitoring SA - Cut and Paste (Media Industry)
Responsible for the daily update of press databases
Capturing information according to client specification
Monitoring SA - Evaluator (Media Industry)
Responsible for the daily update of press databases
Capturing information according to client specification
Monitoring SA - Receptionist (Media Industry)
Customer Service/Reception:
Welcoming clients in our company
Screening of telephone calls, direct it to the relevant person
Arranging meetings and booking for a boardroom.
Providing frontline general information and service
Office Admin:
Perform general office administration task e.g. faxing documents,
photocopying and filling company's documents.
Typing of business correspondence documents e.g. Presentations and
preparation of reports.
Capturing information in our company Database.
Accounts Admin:
Ordering of company stationery e.g. Papers, Cartridge etc
Distributing incoming and outgoing deliveries
Printing of Telephone accounts for employees
Monitoring was liquidated on 15 March 2011
From May 2011 - till now
National Chamber of Milling - Receptionist and Office Administration
Welcoming clients in our company
Screening of telephone calls, direct it to the relevant person
Arranging meetings and booking for a boardroom.
Providing frontline general information and service
Perform general office administration task e.g. faxing documents,
photocopying and filling company's documents.
Typing of business correspondence documents e.g. Presentations and
preparation of reports.
Ordering of company stationery e.g. Papers, Cartridge etc
Annual General Meeting preparations e.g Programs, Name tags, gifts etc
REFERENCE
Boikanyo Mokgatle - Executive Director (National Chamber of Milling)
Gilbert Tshivhenga - Print & Layout Design Manager (TCTA)
Mena Wildner - HOD (Varsity College)
CURRICULUM VITAE
OF
T.L LUKHELE
Contact this candidate