Secretary Customer Service
Resume:
RESUME
RAMEESA SHAIKH
*******.**@*****.***
Career Objectives:
To be part of an organization which provides me to build up challenging career and enhance my skills and to be a part of the team that excels in achieving the given tasks towards the growth of the organization which gives me utmost job satisfaction.
Academic Credentials:
B.A S.N.D.T University 2014
HSC State Board of Maharashtra 2005
SSC State Board of Maharashtra 2002
Software Skills : SAB
Operating System : Basic Knowledge of windows 2007 and Vista
(Packages Used – MS Office (Excel, Word, Power Point)
Communication Protocol – Email, Internet Access for files & Letters transfer
CORE COMPETENCIES
Skilled in co-ordination and follow ups.
Good communication, customer service and relationship-building skills
Teamworking skills
Organisation and time management skills
Attention to detail
Negotiation skills
Assertiveness
The ability to be proactive and use your initiative: to see what needs doing and to do it
Strong team player with excellent communication skills.
Able to meet deadlines and perform.
Able to do any other duties.
Remarkable ability to listen to and understand information and ideas presented through spoken words and sentences.
WORK EXPERIENCE
Maharashtra Protection Investigation Force Pvt Ltd (Manpower) (22nd of March 2022 till date) as Business Development Manager
Setting goals and developing plans for business and revenue growth.
Researching, planning, and implementing new target market initiatives.
Pursuing leads and moving them through the sales cycle.
Developing quotes and proposals for prospective clients.
Setting goals for the business development team and developing strategies to meet those goals.
Training business development staff.
Attending conferences and industry events.
Oversee the sales process to attract new clients.
Work with senior team members to identify and manage risks.
Maintain fruitful relationship with clients and address their needs effectively.
Research and identify new market opportunities.
Kennigton Industries Pvt Ltd Importer of Yarn (12th November 2020 till November 15th 2021) as Executive Asst to Chairman cum HR
Maintaining MDs Contacts Database Management
Devise and maintain office systems to efficiently deal with paper flow
Draft letters and emails, type documents and compile information for meetings
Handle incoming and outgoing correspondence, including mails
Organize professional calendars and supply reminders of meetings and events
Delegate tasks and responsibilities to other staff members when appropriate
Manage arrangements for the MD (Flight Bookings / Hotel Bookings / Credit Cards/ Insurance etc)
Develops, implements and administers departmental office systems and procedures. Establishes office procedures, policies and operations. Interprets and communicates policies and processes.
Manage and maintain executive schedules, including scheduling travel. accommodation and conferences, making appointments, filing and organizing documents, recording meeting minutes and making changes to appointments.
Provide high-level administrative support to the MD's office
Managing entire functioning and upkeep of the MD’s office
Interview applicants about their experience, education and skills
Contact references and perform background checks
Inform applicants about job details such as benefits and conditions
Hire and refer qualified candidates
Conduct new employee orientations
Process paperwork
Plan and coordinate the workforce to best use employees' talents
Resolve issues between management and employees
Checking imports ETA
Pittie Group (10 Feb 2020 till 30th June2020) as Executive Asst to Chairman)
MDs Contacts Database Management
Devise and maintain office systems to efficiently deal with paper flow
Draft letters and emails, type documents and compile information for meetings
Handle incoming and outgoing correspondence, including mails
Organize professional calendars and supply reminders of meetings and events
Delegate tasks and responsibilities to other staff members when appropriate
Manage arrangements for the MD (Flight Bookings / Hotel Bookings / Credit Cards/ Insurance etc)
Develops, implements and administers departmental office systems and procedures. Establishes office procedures, policies and operations. Interprets and communicates policies and processes.
Manage and maintain executive schedules, including scheduling travel. accommodation and conferences, making appointments, filing and organizing documents, recording meeting minutes and making changes to appointments.
Provide high-level administrative support to the MD's office
Managing entire functioning and upkeep of the MD’s office
Kridhan Infra Ltd / Krishna Trading Group Company (11th Nov 2019 till 9th Feb ) as Executive Asst cum HR
Manage and maintain executive schedules, including scheduling travel. accommodation and conferences, making appointments, and making changes to appointments.
Provide high-level administrative support to the MD's office
Managing entire functioning and upkeep of the MD’s office
Attend meetings, take minutes of meeting and circulate as required
MDs Contacts Database Management
Devise and maintain office systems to efficiently deal with paper flow
Draft letters and emails, type documents and compile information for meetings
Handle incoming and outgoing correspondence, including mails
Organize professional calendars and supply reminders of meetings and events
Delegate tasks and responsibilities to other staff members when appropriate
Manage arrangements for the MD (Flight Bookings / Hotel Bookings / Credit Cards/ Insurance etc)
Develops, implements and administers departmental office systems and procedures. Establishes office procedures, policies and operations. Interprets and communicates policies and processes.
Consult with employers to identify needs and preferred qualifications
Interview applicants about their experience, education and skills
Contact references and perform background checks
Inform applicants about job details such as benefits and conditions
Hire and refer qualified candidates
Conduct new employee orientations
Process paperwork
Plan and coordinate the workforce to best use employees' talents
Resolve issues between management and employees
Advise managers on policies like equal employment opportunity and sexual harassment
Coordinate and supervise the work of specialists and staff
Oversee recruitment and hiring process
Direct disciplinary procedures
Sunpower Metalics Pvt Ltd (Trading of steel and Metals)
(1st Sept, 2019 11th Nov) HR/ Secretary
Duties and Responsibilities
Answering calls, taking messages and handling correspondence, screening visitors, making travel arrangements, preparing reports, filing and organizing documents, recording meeting minutes, and performing basic tasks.
Managing executives’ calendars and set up meetings
Acting as the point of contact among executives, employees, clients and other external partners
Act as the point of contact among executives, employees, clients and other external partners
Manage information flow in a timely and accurate manner
Manage executives’ calendars and set up meetings
Make travel and accommodation arrangements
Rack daily expenses and prepare weekly, monthly or quarterly reports
Oversee the performance of other clerical staff
Act as an office manager by keeping up with office supply inventory
Format information for internal and external communication – memos, emails, presentations, reports
Take minutes during meetings
Screen and direct phone calls and distribute correspondence
Recruiting, training and supervising junior staff, Voucher maintaining, solving queries of staff, Preparing Circulars for office rules as MD rules, Performance Bonus, Pay rolls.
Co-coordinating Clients for Meeting
Organize and maintain the office filing system
Giving reminder of work as per the timing to MD.
Maintaining diaries and arranging appointments.
Acknowledging emails, preparing and collating reports.
EVERFLOW PETROFILS LTD (a closely held Company - Manufacturer,Trader, Importer & Exporter
of Textiles)
(July 2013- Aug 2019) as HR cum Relationship Manager & Secretary
Duties and Responsibilities
Answering calls, taking messages and handling correspondence.
Maintaining diaries and arranging appointments.
Acknowledging emails, preparing and collating reports.
Organising and servicing meetings (Preparing agenda and taking minutes).
Managing database, prioritising workload.
Logging or processing expenses for payment of marketing team.
Recruiting, training and supervising junior staff, Voucher maintaining, solving queries of staff, Preparing Circulars for office rules as MD rules, Performance Bonus, Pay rolls.
Co-coordinating Clients for Meeting.
Working on SAB Software and giving reports to Boss.
Solving the queries of Clients and Agents Also Solving live chat queries.
Communicating with clients, outside vendors and staff members on behalf of their employer.
Attending meetings with MD and Clients and making minutes of meetings.
Giving reminder of work as per the timing to MD.
Arranging business tours for Management & Marketing staff.
Maintaining office Circular and amending the same as per management requirements
Conducting recruitment showing good faith to broaden diversity.
Reviewing recruitment and providing oversight of the recruitment process.
Extra-Curricular Works
Follow up with all the Clients for C-forms, Interest Debit Note as well as emailing and making records.
Communicating with clients, outside vendors and staff members on behalf of their employer.
Making Covering note of Credit Payments, Shipping Agency and Courier etc.
Handling Import Marketing
Group emailing to all clients local and overseas
Soundlines Group (HR Consultancy)
Designation – Recruitment Cooordinator (Jan ‘2011 – June ‘ 2013)
Responsibilities
Acknowledging mails and follow-up with Clients, Candidates and Sub Associates.
Attending phone calls.
Sourcing from Portals, Sub associates.
Forwarding CV’s to Clients of candidates.
Conducting and taking Interviews of candidates (Telephonic, Personal and Skype Interview)
Organizing Interviews of candidates with Clients.
Interacting with clients as well as coordinating till the project ends.
Escalating issues to the higher authorities.
Processing Candidates for Overseas (such as Visa stamping formalities/ticketing formalities/.)
Doing agreement with Video Shooting of candidates at the time of departure.
Training the assistant and giving knowledge of the projects.
LADY RATAN TATA MEDICAL AND RESEARCH CENTRE/SOONAWALA CLINIC
Designation – HR/Doctor Secretary (Jan 2008 – Nov 2010)
Responsibilities
Recruiting candidates from portals and placements.
Attending phone calls.
Taking Interviews
Pay Roll
Taking appointments
Report Typing
Handling cash counter
Co-ordinating with Staff and taking care of services given properly.
Coordinating with Doctor.
PERSONAL VITAE
Date of Birth : 12th Nov,1986
Language Proficiency : English & Hindi
Location : Navi Mumbai-Airoli
Extra Activities : Gym Trainer/Diet/Sales
Contact this candidate