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Call Center Customer Service

Location:
San Antonio, TX, 78230
Posted:
August 27, 2022

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Resume:

Breaunna Chandler

Email: adsbqj@r.postjobfree.com

***** ********** *** **** *** Antonio, TX 78230 Cell Phone: 316-***-**** Summary:

● I have strong work ethics and am dependable, a quick study, self-motivator and ambitious.

● I am friendly, possess a strong customer service skill set and communicate with others well.

● I understand the importance of being a team player; but also have the ability to be a team leader.

Work History:

06/22- Now Phlebotomist, Grifols, San Antonio, Tx

● Draw plasma from donors and operates all related equipment/machinery

● Assist in determining the suitability of donors to undergo plasmapheresis prior to venipuncture

● Set up, disconnects and operates the automated plasmapheresis machine including response and evaluation of all troubleshooting displays, documentation of expectation, etc

04/21- 08/21 CNA and Med Tech, Westover Hills Memory Care, San Antonio, Tx

● Aided patients basic care and takes, providing personalized care to over 10 patients everyday

● Check vital signs, order refills on medication, passing out medication to patients 10/19- 07/20 Sales and Services (Call Center), Marriott International, Wichita, Ks

● Take Inbound calls

● Make/Cancel/Edit reservations

10/18-08/19 Sales Associates (Call Center), Concentrix, Wichita, Ks

● Take Inbound calls

● Assist customer with their credit card accounts

● GURU, answer questions when agents having problems with customer accounts 9/16- 01/18 Reception Tech/Shift Leader, CSL Plasma, Wichita, Ks

● Health screen procedures: vital signs, weight, and finger sticks to obtain donor’s hematocrit and total protein

● Calibration

● Donor intake

8/14 – 01/16 Receiver, Bootbarn Warehouse, Wichita, Ks

● Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, or postage meter

Education:

2020 –

2021

Bethel Institute, Wichita,Ks

CNA

AMCA (PTC)

2008 WestHighSchool,Wichita,Ks

Diploma



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