Service Representative Customer

LAURA HERNANDEZ

Glendale, AZ ***** 602-***-**** adsbq5@r.postjobfree.com

Personable Customer Service Representative offering 10+ years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Responding to Difficult Customers

Call Documentation

Building Customer Trust and Loyalty

Calm and Professional Under Pressure

Efficient and Detail-Oriented

Customer Service Representative, 01/2021 to 04/2022 Maximus Federal Services – Phoenix, AZ

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Card Services Representative, 11/2019 to 01/2021

Payment Systems For Credit Unions – Phoenix, AZ

Developed and retained customer relationships through active listening and using defined processes to address customer needs.

Provided outstanding customer service on phone and in person. Communicated with customers on phone about accounts. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Maintained compliance with federal and state laws and company policies and procedures. Customer Service Representative, 04/2017 to 10/2019 Avesis – Phoenix, AZ

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services and company information. Recommended products to customers, thoroughly explaining details. 05/1996

Gary Tang Apollo - Glendale, AZ

EDUCATION

Contact this candidate