Customer Service Representative
Resume:
Derrill Stafford
Building a better life for my family
Greensboro, NC 27406
************@*****.***
Work Experience
Customer Service Representative
Everise - Greensboro, NC
August 2021 to August 2022
Filling out HRAs for medicare
Customer service for bcbs
Chief Content Officer
Royal we productions - Greensboro, NC
November 2020 to February 2022
Handling social media uploads and engaging with social media platforms Dispatcher
Agero, Inc. - Greensboro, NC
August 2020 to July 2021
Dispatch roadside assistance
Bda
B.I.T - Greensboro, NC
October 2019 to March 2020
Develop leads from cold calls for sales
Sales Manager/Trainer
Prevail Management - Greensboro, NC
May 2019 to October 2019
Meeting sales goals while training
Customer Service Representative
Alorica - Greensboro, NC
June 2018 to September 2018
Cook
Fox and Hound
May 2017 to December 2017
Cook orders and do prep and dishes
Cook
Tripps - Greensboro, NC
August 2014 to May 2015
Cook orders on saute station and fry and prep
Direct Sales Representative
Capital Meats - Greensboro, NC
March 2012 to August 2013
Direct sales of foodstuffs
Education
Some college
High school diploma
Sun Valley High School
Skills
• Customer Service (3 years)
• Customer Care
• Microsoft Office (10+ years)
• Direct Sales
• B2B Sales
• Sales Management
• Cold Calling
• Salesforce
• Business Development
• Digital Marketing
• Email Marketing
• Outside Sales
• Hootsuite
Certifications and Licenses
ServSafe
July 2014 to December 2018
Food Handler
Assessments
Scheduling — Highly Proficient
November 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient
Customer service — Expert
March 2021
Identifying and resolving common customer issues
Full results: Expert
Call center customer service — Expert
July 2020
Applying customer service skills in a call center setting. Full results: Expert
Customer focus & orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Written communication — Proficient
October 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Sales skills — Highly Proficient
July 2021
Influencing and negotiating with customers
Full results: Highly Proficient
Marketing — Expert
May 2021
Understanding a target audience and how to best communicate with them Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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