Customer Service Front Desk
Resume:
Alex Reyes
Clark,Nevada,Las Vegas 89103
Tel: 909-***-****
Email: *************@*****.***
Job Objective: seeking a challenging position that will allow me to apply my skills and provide opportunities for continual and professional growth. I take my work seriously and focus on being a great leader by working as a team. I have 9 + years of customer service experience specializing in bussing, housekeeping, office clerk, and back-of-house operations of assigning team members job duties and appointments.
Education: Culinary Academy of Las Vegas Apr 2012 ~ Jun 2012
certificate of achievement housekeeping
training, hospitality
Mark Keppel High School Sep 1990 ~ May 1994
Experience:
Alexxa's Restaurant (Paris)
January 2022 - Present
Busser. Work closely with servers and other team members to ensure tables have best dining experience. Experienced with using trays to remove plates from tables and not afraid to jump in and help other bussers when in need of help.
Mcdonalds
May 2022 - Present
Cook, food preparation, Front of Store assistant, help with bagging food for customers while providing great customer service skills, maintained back of house by maintaining cleanliness and making sure all is properly stocked, sweeping,moping, gathering trash
Allegiant Stadium
Dec 2021 - Present
Guest Services
Jackson Hewitt Tax Services
Dec 2021 ~ Apr 2022
CSA (customer service associate)
*Greet all potential clients with a friendly and professional
demeanor *Engage in conversations with potential clients to share information about Jackson Hewitt services and
promotions *Quickly and accurately verify and enter
customers? personal information and W2 information into
Jackson Hewitt Proprietary software. *Assist with scheduling
tax preparation appointments *Monitor clients flow at the
location and keeps client engaged during periods of wait
time. *Monitor And takes initiative to
answer phones and resolve clients issues. *Meet set up
deadlines to ensure office locations meet Brand/ mktg
appearance standards and time of office openings. * provide
equipment service at Jackson Hewitt locations to assemble
repair or tear down Furniture computers Tech or key
component using hand tools. *Assist in maintaining a clean
and inviting woPresent
this may include removal of trash,
vacuuming or sweeping, cleaning counters cleaning glass
maintaining office are clean.etc *Assist leadership in
marketing and recruiting efforts as needed.
Neighborhood Health Center
Jul 2019 ~ May 2020
Customer Service Rep
*Support center operations by greeting and checking in
patients at front desk. *Answering patients direct question.
confirm patient eligibility established and maintained
effective insurance. *Working relationships with our personal
contacted in the course of Duties. *Communicating with a
wide variety of people from diverse social-economic and
ethnic background under stressful conditions. *Provide
benefits plans and eligibility information to participants,
providers, Union employers and others Act as a liaison for patients in the health center.
* assist participants to other departments as needed as for
Vision, Dental and pharmacy. *Achieve measurable results to
assist and escalated calls schedule appointments for patient.
review appointments date, time and location and provide
providers name with participant set schedule information.
Mandalay Bay Resort and Casino
Jul 2012 ~ Aug 2019
Status Board Operator
*Coordinate housekeeping aspect of Hotel operations
*Monitor and dispatch guest calls to housekeeping
employees (runners and houseperson) *Run hourly and daily
report to monitor Hotel operations. *Distribute employee
radios keys and assignment sheets. *Conduct everyday daily
inventory *Update spreadsheet and worksheets as needed.
*Answer high-volume multi phone lines provide excellent
Customer Service. *Follow up with other online employees
(Engineers, Security, Front Desk, Lost and Found, Room
Service and Bell services) Etc. *Resolve guest concerns or
issues. *Perform basic office duties filing, receptionist
answering phone lins, fax, send emails and radio
communications.
Skills *Exceptional communication skills.
*Great customer service skills, multi-task *Access to computer database
(Hotsos, Opera Microsoft Word, Excel,Outlook. typing speed 40 WPM
*Fluent in Spanish and English (Bilingual)
Languages Spanish and English Proficiency
References
Jennifer Barera - Clark County receptionist
Lisa Bazzle - Jackson Hewitt assistant district manager
****.******@****.***/725-***-****
Kathy Gibson - self-employed
Crista Vining - Jackson Hewitt
Contact this candidate