Customer Service Consultant

Teresa Stone

**** ******** *****

AUGUSTA, GA ***06

Cell: 706-***-**** Email: *********@*****.***

OBJECTIVE To obtain a position in a demanding environment where I can demonstrate my professional

experiences, exercising my strong organizational, public relations/customer service skills,

while making a significant contribution to the success of this establishment.

PROFESSIONAL EXPERIENCE

Hallmark - Salem Arms Apartments - Leasing Consultant 2020 - Present

• Interact with potential and existing tenants on behalf of property management assisting them with lease terms like prices and renewals.

• Take incoming calls and make outgoing calls to vendors and tenants

• Follow up on leads for potential tenants.

• Schedule appointments for apartment viewings

• Input and assign work orders/service request

• Process billing and invoices for vendors

• Take incoming calls and make outgoing calls to vendors and tenants

Sears Commercial – Augusta, GA –Corporate Administrator/REIT Team 2013 – 2020

• Accurately entered orders from REIT Customers

• Works directly with Customer contacts to provide resolution of escalated issues

• Manages Credit Referral process to obtain approvals on sales orders

• Facilitates open communication with Citibank and Sears Accounts Payable, Job Superintendent and

Owners on accounts to ensure that all customer expectations are exceeded

Sears Commercial – Augusta, GA – Appliance Select Representative 1993 – 2013

• Worked with Selection Consultants, Builders, and Account Managers to order merchandise

and schedule deliveries

• Worked with Customer Accounts Payable, Job Superintendents and Owners to ensure that all service

expectations are exceeded

• Accurately entered orders from Appliance Select Centers

• Assisted Customers with product availability and delivery requirement

Sears Commercial – Augusta, GA – Customer Invoice Specialist 1991 - 1993

• Kept track and processed accounts and incoming payments in compliance with financial policies and procedures including verifying, classifying, computing, posting and recording accounts receivable data

• Prepared and sent out bills and invoices

• Verified discrepancies and resolved customers billing issues

Sears Commercial – Augusta, GA – Customer Service Represenatative 1991 - 1991

• Handled incoming Customer Service Calls and placed orders

• Served as Customer Consultant in determining item selection, availability, and

delivery requirements

• Arranged exchanges and returns for customers via Retail Merchandise Distribution Center

• Worked directly with Customer to provide resolution of escalated issues

EDUCATION

George P. Butler High School Graduated 1986

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