Excellent Customer Service, Excellent With Data Entry/Typing/People

971-***-**** *************@*****.***

PROFILE

Customer service specialist with over 8 years’ experience in telephone and face-to-face customer service. Experience with sales and customer care. Knowledgeable with Microsoft software, handling customer complaints, and maintaining a positive and friendly disposition, very passionate about people & in whatever ways I can positively impact their day/ experience in my roll. Also a BIG chocolate lover! Hoping to use my wealth of experience to attain employment in a customer service role & do my part in making a positive impact with customers & colleagues!

EXPERIENCE

CUSTOMER CARE SPECIALIST, HD FOWLER, WILSONVILLE, OR. 4/2019 - 9/2020

Customer care specialist in a high call volume office, scanning, faxing, filing, emails, order writing, creating customer accounts, sales, inventory counts & restocking, shipping & receiving, Corporate mail, cashier, pulling customer orders, scheduling customer deliveries, training in project management, training new employees, opening & closing the warehouse/office. CALL CENTER REPRESENTATIVE, ADVANTAGE HEATING & A/C, KEIZER, OR. 2017 - 2018

Answering phone calls, emails, selling VIP packages, signing customers up for VIP packages, account reconciliation, scheduling appointments, solving customer issues, product knowledge, faxing, scanning, filing.

CALL CENTER REPRESENTATIVE, DIRECT TRANSPORT, WILSONVILLE, OR. 4/2016 - 9/2017

EDUCATION

NEWBERG HIGH SCHOOL — GED, 2011

SKILLS

Excellent customer service skills, Data entry, knowledge of Microsoft Word, Excel & Spreadsheet, Excellent communicator, Excellent laptop knowledge/navigator, Excellent phone skills, Faxing, Filing, Scanning, Very detail oriented, Great listener & problem solver, Very patient & extremely empathetic

& kind, Loves people & helping however I can, I’m very driven & motivated to excel in my position & if there are growth opportunities I tend to go above & beyond to grow within a company. References

• Danny Sommers, Owner of Advantage Heating & A/C, 503-***-****, Known: About 5 years.

• Kassondra Baxter, Union member in Hawaii, 503-***-****, Known: Almost 4 years.

• Rachel Finley, Office manager at Advantage Heating & A/C, 503-***-****, Known: About 5 years.

NICHOLE MECHAM