Customer Service Crew Member

858-***-**** • **************@*****.***

Skills

Excellent communication skills

Ability to learn and adapt quickly

Good organizational and time management skills

Friendly and outgoing

Strong team player and natural leadership skills

Prioritizes and multi-tasks effectively while maintaining high quality work results

Excellent problem solver

Work Summary

Bouncer/Barback, 02/2022 to Present

McGregor’s Grill – San Diego, CA

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

Performing serving, cleaning, or stocking duties in establishment, such as cafeterias or dining rooms, to facilitate customer service.

Maintain adequate supplied of items such as silverware, glassware, dishes, or trays.

Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.

Ability to communicate with all customers in a positive manner while providing exceptional customer service.

Complete daily opening and closing duties and cleaning according to established side-work checklist.

Support other areas of the restaurant as necessary.

Driver, 01/2020 to 02/2022

Uber & Lyft – San Diego, CA

Complete knowledge of local street geography including routes to hotels and airports.

Transpiration of customers to and from their desired destinations

Excellent grasp of transportation laws.

Ability to lift luggage up to 100+ pounds.

Superior ability to respond to individual customer needs and preferences.

Good ability to reach destinations quickly and safely.

Sales Representative, 03/2018 to 01/2020

Camping World – San Marcos, CA

Connect hundreds of customers to quality products daily.

Restock shelves and help maintain organization of the retail store.

Consistently meet performance sales goals.

Develop strong customer relationships.

Maintain consistent product presentation, display building, promotional support, and pricing.

Complete stocking of shipment in order to maintain in stock levels.

Shift Leader, 01/2017 to 03/2018

Carl’s Jr. – Oceanside, CA

Supervised other staff during shifts worked.

Ensured staff completed all shift tasks.

Interacted with customers in a friendly manner.

Resolved customer complaints

Cleaned food preparation areas, cooking surfaces and utensils.

Followed all established restaurant practices and procedures.

Manage cash register and handle pressure at busy times.

Recorded customer order and repeated them back in a clear, understandable manner.

Crew Member, 12/2016 to 01/2017

Trader Joes – Poway, CA

Loads, unloads, and moves heavy, bulky products.

Communicates daily with Stock Controller to review nightly goals and tasks.

Provides prompt, efficient, and friendly customer service by exhibiting caring, concern and patience in all

customer interactions and treating customers as the most important people in the store.

Smiles and greets customers in a friendly manner.

Server, 01/2016 to 12/2016

Sushi Lounge – Poway, CA

Describe menu items/ daily specials in detail and provide recommendations when requested.

Accurately relay the various ingredients and cooking methods employed.

Handle cash, bus tables and input orders.

Inspect the ID of patrons to ensure minimum age requirements for consumption of alcoholic beverages are always met.

Certifications

CPR Certified, 02/2022

NASM – San Diego, CA

Education

High School Diploma, Class of 2015

Poway High School – Poway, CA

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