Bar Staff Guest Service

Marcos Italian Restaurant Buffalo, NY

Waitress/Bartender Supervisor

**/**** - **/****

@ Enforced safety procedures in accordance with facility policies and

government regulations.

© Performed daily gel, dip powder and French manicures and offered

pedicures and paraffin wax treatments for hands.

© Created repeat business by developing long-term relationships with

regular customers to increase client base 100}%.

@ Supervised cleanliness of guest service areas before, during and after

service.

® Placed weekly liquor orders and performed weekly liquor counts,

maintaining adequate inventory.

® Monitored daily checklists and side worksheets to keep other bar staff

members on task.

® Maintained knowledge of bar and menu options to prepare drinks and

make food recommendations.

© Operated cash register and Point of Sale (POS) system for transactions and

made proper change for cash transactions.

© Managed bar area, cocktail design and menu and handled inventory,

regulation compliance and customer relationships.

© Upsold customers from shelf to premium brands to help boost sales.

® Recommended food and drinks to patrons based on preference, pairings

and special promotions.

® Balanced daily registers and generated sales reports for management.

® Implemented special events to boost customer numbers and profits.

® Kept tick of bar tabs and transferred open tabs to dining area for wait

staff.

® Stayed up-to-date on latest mixology trends, bar equipment and sanitation

standards.

® Ordered inventory to meet expected demand with adequate stock.

® Confirmed customers’ ages for alcohol service and discontinued service to

intoxicated guests.

® Trained new bartenders on drink preparation and upselling techniques.

® Poured wine, beer and cocktails for patrons.

® Maintained list of ride services for inebriated customers.

® Motivated team by giving constructive feedback to deliver exceptional

patron experiences to clientele.

© Executed bar program to implement new menu rollouts, bolstering,

revenue.

® Planned and updated menus to accommodate customer preferences.

© Produced and balanced daily and weekly sales reports.

® Collected and organized daily till totals and tips.

© Lowered liquor costs by training bar staff on precision pouring and waste

reduction.

Education and Training

Erie Community College Buffalo, NY

Associate of Arts in Fashion Merchandising/ Business

09/1989

MarJon School of Beauty Culture Ltd Tonawanda, NY

Nail

12/1999

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