Customer Service Office Manager

PROFILE

Dental Office manager with over ** years experience servicing patients through excellent managerial skill and interpersonal relationships.

EXPERIENCE

SPAINHOWER DENTAL CARE, PC 1999 - 2022

Office Manager -

•Maintained records for each patient, updating medical records, and insurance on a regular basis.

•New Employee HR files: Maintaining records for training, payroll, immunizations, and certificates required for employment and ongoing CE credits. Organized annual training in CPR, HIPPA, and OSHA compliance.

•Developed systems, for office efficiency, used in training new staff, including Front Office, Hygiene, and Back Office dentistry.

•Coordinated Insurance resolution, and negotiation of fees with Insurance companies, including monthly followup of delinquent payments from them.

•Negotiated patient acceptance for treatment with payment options, down payment and or financial with a third party like Care Credit. I functioned as a loan officer with Care Credit and maintained paper work and payments.

•Maintained AR monthly, Entered patient and insurance payment daily. Followed up with any questions insurance company might have.

•Answered phones, maintained scheduling and interpersonal relationships with patients.

•Office Supplies -Ordered or picked up office supplies as needed. Coordinated maintenance of office equipment, and updating all computers, including backups.

•Organized payroll every two weeks for the accountant.

•Community Service- For six years I organized “Dentistry With a Heart” - A day that we gave back to the community with free dental services: teeth cleaning, basic fillings and extractions. Each year donating up to $16,000 worth of dentistry for those in need.

•* Retired 2017 and was asked to come back part time 2019 - 2022

EDUCATION

PALOMAR JUNIOR COLLEGE 1973 -1974

SKILLS

Proficient in Practice Works (CareStream Dental), Microsoft Office and Excell, multitasking, and demonstrated excellent customer service. I enjoy learning new things and research when applicable to having the best outcome for the company. I am a team player and am eager to support and assist new employees to become their best selves and enjoy success and confidence in their position.

3493 S, Fraser Dr., Syracuse, UT 84075 801-***-****

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