Tanika Copeland

Henderson, NV *****

adsbkw@r.postjobfree.com

702-***-****

Operations Director

CamRivers Express LLC - Las Vegas, NV

November 2020 to December 2021

● Coordinated and worked closely with capacity management and peers on daily loads.

● Provided recommendations to maintain competitiveness and cost effectiveness, Identified business options by studying programs and working with other logistic firms and staying abreast of new FMCSA laws.

● Established accountabilities and processes to ensure required levels of productivity and organizational objectives

● Responsible for the management, implementation, and communication for all new trainees

● Consulted on complex issues, drove workflow process improvement, analyzed trends

● Monitored the performance of drivers and administrative staff

● Operated a personal computer to generate daily, weekly, and monthly reports

● Supervised front office staff

Census Field Supervisor

U.S. Department of Commerce - Detroit, MI

July 2020 to October 2020

● Served as the first level supervisor for a group of approximately 25-40 Field Representatives and was responsible for data collection in a geography that may include some hard to count areas.

● Ensured the group’s performance met the standards and expectations set forth by the bureau and survey sponsors.

● Evaluated and reviewed daily and weekly assignments of subordinates.

● Assisted with training of employees

● Reviewed and Approves payroll and leave submissions for group

● Assisted with the recruiting of Field Representatives

Advanced Medical Support Assistant

US Department of Veterans Affairs - Las Vegas, NV

September 2015 to January 2020

● Performed Administrative front office duties

● Scheduled medical consults, and appointments

● Worked closely with the medical team to ensure patient privacy and care

(Doctors, Nurses, Social Workers, Health Technicians).

● Reviewed and processed secure messaging with patient and medical team

● Notified patients of normal lab results

● Reviewed clinic utilization by using various reports, ensured clinic setup is closed monitored to effectively support the needs of the clinic (Woman Health Clinic, Eye Clinic, Dental Clinic, ENT Clinic)

● Operated a personal computer to generate reports and gathered data

Enrollment Specialist

US Department of Veterans Affairs - Detroit, MI

August 2013 to August 2015

● Interviewed veterans to obtain information needed to determine eligibility for medical and dental services

● Answered and process telephone calls using a multi-line telephone system

● Processed first-party request for medical records

● Explained benefits to veterans and their family members

● Collected data to qualify veterans for programs, services, or courses

● Provided guidance and recommendations to current and prospective veterans

Operator

US Department of Veterans Affairs - Detroit, MI

August 2009 to August 2013

● Operated and monitored alarm system

● Furnished information to callers concerning clinic appointments, telephone extensions, and installations, organizations, function, missions, and staff members

● Operated switchboard equipment to receive, transfer and transmit calls; performs telephone clerical tasks such as referring callers to appropriate agencies, locating telephone numbers; updates and/or maintains files of telephone numbers

● Solely responsible for notifying the Cardiac Arrest Team upon notification of a cardiac arrest and all emergency and non-emergency actions while maintaining calm under pressure and providing confidentiality, compassion, and professionalism

● Announced emergency codes over hospital public announcement system to alert all levels of staff of emergency and non-emergency situations

● Possessed poise, tact, diplomacy, and resourcefulness in handling all telephone calls in dealing with; veterans, employees, and the general public.

● Generated daily logs and reports for supervisor review

● Worked midnight shift independent of supervision

● Approved time and attendance

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