Enrollment Specialist Front Office
Resume:
Tanika Copeland
Henderson, NV *****
**********@*****.***
Operations Director
CamRivers Express LLC - Las Vegas, NV
November 2020 to December 2021
● Coordinated and worked closely with capacity management and peers on daily loads.
● Provided recommendations to maintain competitiveness and cost effectiveness, Identified business options by studying programs and working with other logistic firms and staying abreast of new FMCSA laws.
● Established accountabilities and processes to ensure required levels of productivity and organizational objectives
● Responsible for the management, implementation, and communication for all new trainees
● Consulted on complex issues, drove workflow process improvement, analyzed trends
● Monitored the performance of drivers and administrative staff
● Operated a personal computer to generate daily, weekly, and monthly reports
● Supervised front office staff
Census Field Supervisor
U.S. Department of Commerce - Detroit, MI
July 2020 to October 2020
● Served as the first level supervisor for a group of approximately 25-40 Field Representatives and was responsible for data collection in a geography that may include some hard to count areas.
● Ensured the group’s performance met the standards and expectations set forth by the bureau and survey sponsors.
● Evaluated and reviewed daily and weekly assignments of subordinates.
● Assisted with training of employees
● Reviewed and Approves payroll and leave submissions for group
● Assisted with the recruiting of Field Representatives
Advanced Medical Support Assistant
US Department of Veterans Affairs - Las Vegas, NV
September 2015 to January 2020
● Performed Administrative front office duties
● Scheduled medical consults, and appointments
● Worked closely with the medical team to ensure patient privacy and care
(Doctors, Nurses, Social Workers, Health Technicians).
● Reviewed and processed secure messaging with patient and medical team
● Notified patients of normal lab results
● Reviewed clinic utilization by using various reports, ensured clinic setup is closed monitored to effectively support the needs of the clinic (Woman Health Clinic, Eye Clinic, Dental Clinic, ENT Clinic)
● Operated a personal computer to generate reports and gathered data
Enrollment Specialist
US Department of Veterans Affairs - Detroit, MI
August 2013 to August 2015
● Interviewed veterans to obtain information needed to determine eligibility for medical and dental services
● Answered and process telephone calls using a multi-line telephone system
● Processed first-party request for medical records
● Explained benefits to veterans and their family members
● Collected data to qualify veterans for programs, services, or courses
● Provided guidance and recommendations to current and prospective veterans
Operator
US Department of Veterans Affairs - Detroit, MI
August 2009 to August 2013
● Operated and monitored alarm system
● Furnished information to callers concerning clinic appointments, telephone extensions, and installations, organizations, function, missions, and staff members
● Operated switchboard equipment to receive, transfer and transmit calls; performs telephone clerical tasks such as referring callers to appropriate agencies, locating telephone numbers; updates and/or maintains files of telephone numbers
● Solely responsible for notifying the Cardiac Arrest Team upon notification of a cardiac arrest and all emergency and non-emergency actions while maintaining calm under pressure and providing confidentiality, compassion, and professionalism
● Announced emergency codes over hospital public announcement system to alert all levels of staff of emergency and non-emergency situations
● Possessed poise, tact, diplomacy, and resourcefulness in handling all telephone calls in dealing with; veterans, employees, and the general public.
● Generated daily logs and reports for supervisor review
● Worked midnight shift independent of supervision
● Approved time and attendance
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