Store Associate Administrative Assistant

Sasha T. Owens

*** ********* ***, ***** ******, Georgia 31088

Mobile: 716-***-**** • Email: **********@*****.***

Objective

Highly motivated, dedicated, and knowledgeable professional to secure a position with your

company as an Administrative Assistant, Payroll Specialist, Receptionist, in Customer Service,

or as applicable, utilizing my skills, training, and experience

Summary of Qualifications

Over 1 year of experience performing a range of administrative duties including answering

multi-line phones, routing callers to appropriate personnel or taking messages, filing critical

documents, faxing, email correspondence, sending mail, and more

Over 1 year of experience performing payroll calculations and processing for up to 25 employees for

a construction company with various residential customers throughout Western New York, including collecting timecards, communicating with employees as necessary to clarify all aspects of their work and their hours, reconciling discrepancies as necessary

Over 5 years’ experience as a PCA working within the in-home healthcare industry

Over 1 year of experience in the restaurant/coffee shop industry, preparing baked goods, and serving customers as needed, with an overriding focus on cleanliness and and attention to detail

Trains new personnel upon supervisor request, delegating assignments to gauge comprehension of job duties and responsibilities, monitoring all work activities for quality, expediency, safety, and proper employee/customer interactions, conducting performance evaluations, and consulting with upper management for employee status/progress reports

Over 7 years’ experience in sales and providing uncompromising highest standards of customer service in the healthcare and restaurant/coffee shop industries, assisting customers with their product/service selections, offering intelligent options customized individual needs, and resolving issues to their complete satisfaction

Entrusted with keys and security codes to business facilities, as well as on-call, 24/7, for emergency response or as scheduled

Establishes rapport quickly with a diverse population, fostering and developing strong, long-lasting business relationships that encourage future transactions

operates credit card readers, POS systems, and cash registers, cashing out customers orders and returning exact change, maintaining balanced drawers

Multitasks effectively, learns new systems quickly, and completes all projects/assignments on time or ahead of critical deadlines

Strong communications, math, analytical, and problem-solving skills

Leverages technology to enhance productivity, proficient with Windows, MS Office, Internet research, and e-mail; types 40+ WPM

Works well independently or collaboratively in a team environment

Professional Experience

02/17 - 04/18 Personal Care Aide

Aftercare Nursing Service, Niagara Falls, NY

Daily care of various in-home patients (assisting with bathing, feeding, dressing, bathroom

assistance, transporting, exercise/activities, etc.), including elderly, TBI, individuals with mental

and physical disabilities, and more

Recorded vital measurements (fluids, pulse, blood pressure, blood sugar, etc.)

Maintained all aspects of patients’ sanitary conditions

Recorded intake and out-take information/measurements collaborating with and/or notifying appropriate medical personnel for any changes in readings or to report adverse conditions

Assisted, transported, and accompanied patients to and from medical and other necessary appointments

Prepared and served various meals (breakfast, lunch, and dinner) and performed light housekeeping

as necessary or directed

Sasha T. Owens Resume, Pg2

03/16 - 02/17 Administrative Assistant / Payroll Specialist

Haynes & Haynes Construction Company, Buffalo NY

Performed administrative duties in support of a busy residential construction firm including light bookkeeping, preparing invoices, and coordinating and scheduling appointments

Faxed important documents/proposals, and filing documents in customer folders accordingly

Prepared payroll for up to 25 employees and reconciled discrepancies, forwarding all information to the corporate office in Texas to generate accurate paychecks

Operated multiline phones, taking messages and/or forwarding callers to appropriate personnel

Opened and closed the office as scheduled or necessary

09/15 - 03/16 Personal Care Aide

Venture Forthe, Niagara Falls, NY

Daily care of various in-home patients (assisting with bathing, feeding, dressing, bathroom

assistance, transporting, exercise/activities, etc.), predominantly for TBI patients

Recorded vital measurements (fluids, pulse, blood pressure, blood sugar, etc.)

Maintained all aspects of patients’ sanitary conditions

Recorded intake and out-take information/measurements collaborating with and/or notifying appropriate medical personnel for any changes in readings or to report adverse conditions

Prepared and served various meals (breakfast, lunch, and dinner) and performed light housekeeping

as necessary or directed

08/12 - 01/13 Store Associate / Baker / Cashier

Dunkin’ Donuts, Niagara Falls, NY

Prepared food and brewed coffee and tea for customers

Greeted customers, took their orders, served food, and cashed-out customers’ orders

Operated credit card readers and cash registers, returning change as needed, including manning the drive-through, maintaining low customer wait times

Stocked shelves and kept all work areas neat, organized and sanitized

Prepared and baked donuts, muffins, bagels, etc., in anticipation of next day’s orders

Entrusted with keys and security codes to the store, opening and closing the store as scheduled or

necessary

Education, Training and Achievements

Diploma, 2011

Digital High, Colorado Springs, CO

Associate of Applied Science, Medical Assistant, 2009

Everest College, Colorado Springs, CO

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