Sales Associate Customer Service

JESSICA KELLY

**** ****** ****** ********, ** ***03 CELL 504-***-**** E-mail:*********@***.***

EXPERIENCE

Loyola University New Orleans College of Law New Orleans, LA 2002-2015

Academic Affairs Coordinator/Assistant to Associate Dean for Academic Affairs Assist the Associate Dean for Academic Affairs with student and faculty matters related to the academic program of the law school. Set up appointments and assist the Associate Dean for Academic Affairs with student consultations, bulletin procedures, and course scheduling via SIS computer program. Attend to faculty requests and faculty course evaluations. Take minutes at monthly faculty meetings, prepare faculty acknowledgments to accompany final version of minutes. Take care of details pertaining to faculty colloquia, including publicity and hospitality needs. Perform complex secretarial and administrative duties, relieving a superior of operational details and assuring efficient office operation. Maintain/update all College of Law web pages, online calendar and online bulletin. Worked with the Dean, Assistant Dean for Budgets and Assistant Dean for Student Records on various projects. Business Manager/IT Support Analyst

Managed the needs of the office and provided budget support for journals, responsible for recording and registering copyrights with the Copyright Office in Washington, D.C., editing and mailing the articles, and billing subscribers for all journals, consults with the printing company for all publications, including contracts and payments, print certificates of merit for all senior journal students, provides routine computer hardware and software maintenance and diagnostic services, computer hardware and software training, assists with the support of electronic exam administration, assists with website management, and assists with the implementation of computer hardware and software policies and procedures. Faculty Secretary

Performed administrative and clerical tasks for assigned faculty, utilized the Student Information System, Blackboard and Loyola Online Records Access (LORA), coordinated committee meetings and receptions, created internal web page for faculty members, assisted faculty/students with technical problems, setup of exam software for the administering and proctoring of examinations, ordered supplies and teaching materials from vendors, maintained copy machine, fax and printers, limited legal research and also assisted Director of Law Records on various projects.

Cox Communications Metairie, LA

2000-2002

Retail Sales Supervisor

Supervised employees, performed payroll entry, prepared commission reports, held weekly staff meetings, interviewed prospective employees, organized promotion events, prepared management reports and resolved customer complaints.

Pier One Imports Metairie, LA

1996-2000

Sales Manager

Provided sales goals for the store employees, generated customer feedback letters and handled processing of location inventory.

Assistant Manager

Provided training for new sales associates, trained new store managers, responsible for schedules and payroll reports for store employees, reconciled expenditure reports and balanced operating funds.

Visual Coordinator

Responsible for setup and display of store merchandise and held merchandising meetings with employees, responsible for preparation of new store and newly renovated store openings. Sales Associate

Coordinated distribution of freight, handled customer service and performed other sales duties as assigned by management.

EDUCATION

2002-2006

Bachelor’s Degree in Applied Science

Major: Human and Organizational Development

Loyola University New Orleans

New Orleans, LA

1996-1999

Associates Degree in Arts and Humanities

Major: Business Studies

Delgado Community College

New Orleans, LA

SKILLS

Knowledge of Microsoft Office 2010 (Word, Excel and Powerpoint) Knowledge of Corel Office Systems (Wordperfect X5) Knowledge of ExamSoft systems, GradeQuick and Student Information Systems (software programs used in university settings)

Knowledge of Contribute & Drupal

Knowledge of Adobe Acrobat Professional Series

Knowledge of Quickbooks

Knowledge of facsimile machine, scanner, postage meter, copier and scantron machine REFERENCES

Available upon request.

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