Hello

Kathryn Martinez

**** ******** ******

Tulare CA, 93274

559-***-****

adsbia@r.postjobfree.com

Objective

To obtain a position within a company where I can maximize my management skills, quality assurance, program development, and training experience. Thus creating an environment where I can utilize my hardworking skills and abilities to provide the opportunity for continued growth. Experience

APRIL 2018- PRESENT

Cigna, Visalia - Customer Service Advocate

● Demonstrate a thorough understanding of Cigna’s One Guide products, services.

● Adapts well with change, quick learner, dependable, goal oriented, self motivated.

● Assist with manager escalated calls.

● Products Trained: Proclaim, Choice Fund, Pre-Enrollment, Promoted to One Guide in August of 2018. Cross trained to PMHS July of 2019. Trained in Click 2 Chat CA PMHS support.

SEPTEMBER 2015 - MAY 2018

Best Buy Mobile, Visalia - Lead Sales Consultant

● Sales Rep for AT&T, Verizon, and Sprint.

● Selling insurance options based on customer purchases.

● Attachment of accessories with purchases.

● Home Connections Services.

● Offering of Best Buy Credit Card and Mobile Rewards Program to build business.

● Team Selling.

Education

MAY 2011- JAN 2014

University of Phoenix, Visalia - Degree

A.S Criminal Justice Administration May 2012

B.S Criminal Justice Administration In Progress

2

References

Available upon request.

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