Support Professional Program Manager

Amy Giglevitch

**** ***** ***, ********, ** *2009 • 307-***-**** • ***********@*****.***

Professional Summary

I have over 20 years experience in media, community and government relations, strategic planning, budgeting and project management. I am excellent at juggling multiple tasks and working under pressure.

Skills

●Community Relations

●Multimedia background

●Communication Skills

●Decision Making

●Teamwork

●Customer Service

●Empathy

●Volunteer Management

●Skilled in Microsoft Office Suite

●Database management

●Event planning

●Time Management

●First Aid/CPR training (current)

Work History

Direct Support Professional- Boys and Girls Club of Cheyenne (Summer Program)- June 1, 2022- August 15, 2022

Legislative Reporter- Cowboy State News Network/Jackson Hole Radio news (2/14/2022-3/11/2022

Job Coach- Overture- October 15, 2021- January 31, 2022

●Worked with clients at their places of employment to help them be successful at their job.

Direct Support Professional - Above and Beyond -June 5, 2021 - August 6, 2021

Part-Time News Anchor- KFBC/Cowboy State News Network- 4/30/2021- 5/30/2021

Legislative Reporter-KFBC/Cowboy State News Network- 3/1/2021 - 4/7/2021 (Contract)

Direct Support Professional- ABetter Life - 2/9/2020 - 11/15/2020

Exam Proctor- Laramie County Community College- (Express Personnel)- 10/1-11/2/2019

●Certified Proctor for Pearson Vue exams @ LCCC Exam Lab

Employment Specialist- LCD/AbiliCare – 8/2018 to 11/4/2019 - Cheyenne, WY

●Worked directly with employers in the community to help people with disabilities find gainful employment opportunities.

●Work directly with the Wyoming Division of Vocational Rehabilitation to secure clientele.

● Served as company representative at business functions to promote company objectives.

●Obtained documents, clearances, certificates, and approvals from local, state and federal agencies.

Customer Service Representative -TJ Maxx/Sierra Trading Post- 5/2018 - 8/2018

●Resolved customer complaints.

●Interfaced with all departments including: Shipping, Management and Customer Relations.

Program Coordinator- Chronic Disease Self Management - 08/2015 to 03/2018

Cheyenne Housing Authority – Cheyenne, WY

●Developed first-rate health workshops for seniors in the state of Wyoming dealing with chronic disease.

●Implemented strategies to increase program effectiveness.

●Trained and supervised 9 professionals to conduct the workshops.

●Designed and scheduled over 10 workshops per year throughout the state of Wyoming.

●Codified standard operating procedures for the Chronic Disease Self Management program.

●Met all benchmarks established for the workshop program.

Production Assistant, 01/2015 to 08/2015

KGWN-TV CBS News Channel 5 – Cheyenne, WY

●Reviewed the activities for the production team and made sure that tasks were completed in a timely manner.

●Stayed alert, active and ready to respond to any request at any time using a variety of available resources.

●Completed a wide range of tasks in diverse filming areas as needed.

News Director/Legislative Reporter/Morning Show Co-host, 07/2000 to 12/2014

Townsquare Media Inc. – Cheyenne, WY

●Supported Chief Operating Officer with daily operational functions.

●Assigned stories delegated work and edited pieces.

●Wrote and delivered daily pieces in a deadline-driven environment.

●Wrote, edited and produced stories for multiple platforms, including Internet and digital channels.

●Supervised staff, including offering feedback and enforcing deadlines.

●Prepared and delivered a wide range of reports, covering topics ranging from crime and education to the Wyoming Legislature.

Reservist, 01/2012 to 08/2014

Federal Emergency Management Agency – Washington D.C.

●I was deployed to New York City in the aftermath of Hurricane Sandy. I handled inquiries from Congressional staff during the initial stages of the disaster. I also maintained the Congressional log for the initial response to the disaster.

●I was also deployed to Baton Rouge, LA in 2013 for additional training.

Instructor (contract), 01/2004 to 01/2009

Wyoming Department of Health – Cheyenne, WY

●Provided expertise in media to help teach the Basic Public Information Officer course to local and state officials throughout Wyoming.

Instructor (contract), 01/1999 to 01/2004

Wyoming Emergency Management Agency – Cheyenne, WY

●I provided instructional expertise and support of the agency's communication courses.

●I acted as the Public Information Officer for agency training exercises.

Reporter/Morning Show Co-host - 08/1998 to 06/2000

KMUS-FM – Cheyenne, WY

●Provided breaking news and updates to the organization's social media and website accounts.

●Researched and produced daily news reports.

●Researched relevant topics in local news.

●Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards.

News Director, 02/1992 to 06/1997

KZJH -FM – Jackson, Wyoming

●Assisted team members with researching stories, finding guests and conducting interviews.

●I produced a Legislative Report when the legislature was in session

●I kept the public file in compliance with FCC regulations

●Co-hosted the morning show

Education

Bachelor of Arts: English - (1980-1982) Graduated

State University of New York - Cortland, NY

Journalism Major: 1976- 1979 Transferred

St. Bonaventure University - Saint Bonaventure, NY

Certifications

Certified Exam Proctor for Pearson Vue Testing Services

Certified - Advanced Public Information Officer for the Federal Emergency Management Agency.

Certified Master Trainer for the Chronic Disease Self - Management Program through the Self- Management Resource Center at Stanford University.

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