Brooke S. von Oven

**** ****** ***** **

Melbourne, FL 32940

719-***-****

adsbht@r.postjobfree.com

SUMMARY OF SKILLS

Excellent customer service skills with demonstrated results in processing/funding/closing/post-closing

Proven experience with analyzing data and taking appropriate action under minimal supervision

High capacity with accuracy and efficiency – in previous roles have closed up to 400 units/month

20 years Mortgage/Title experience; Doc Velocity, Encompass, Windows XP, Microsoft Outlook, Closers Choice

Closing experience:1st and 2nd loans, HELOC stand alone, 2nd stand alone, VA, FHA, Short Sales, Construction to Perm, DPA's, and all states.

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

Paramount Residential Mortgage Group, Corona, CA May 2016-July 2022

Closer/Funder

Responsible for closing all files for Mid-West Region-Dedicated Closer (Awarded 2020 closer of the year for Region)

Effectively played several important roles including closer, funder and supervisor

Closing average of 150 loans per month during 2020

Organized funding transactions with all third party vendors i.e.: Title, Brokers, RE Agents

Consistently exceeded expectations of manager through increased capacity workload and efficient time

Prestige Title of Brevard, Melbourne, FL March 2012-March 2015

Processor-Post Closer

Personal representative for short sale closings; successfully closed over 120 units

Effectively played several important roles including loan originator, shipper and closing assistant

Responsible for shipping and tracking of trailing loan documents to corporate office/investor

Data Entry for Closers Choice with back-round checks to be sure system is 100% accurate

Responsible to receive and deposit earnest monies for closings

Worked directly with several vendors; Fidelity, Stewart, Title Resources, Attorneys, Real Estate Agents, Appraisers

Aleut Global Solutions, Inc., Colorado Springs, CO August 2007 – May 2011

Worldwide DSN Operator/Telephone Helpdesk

Operated console placing-receiving a variety of calls: commercial, military, emergency and long distance

Required knowledge of functions, protocol and activities for multiple Air Force installations

Implemented 95 calls per hour while maintaining complete accuracy

Data entry for CAIRS and Remedy system cable maintenance, telephone operating systems for Air Force installations

Troubleshoot technical issues with internal and external clients to determine customer needs

Michael Fortin, Platinum Group, Colorado Springs, CO February 2008 - March 2009

Real Estate Assistant/Coordinator

Prepare and update files on MLS, Top Producer and similar computer programs

Coordinate closings and maintain communication with all appropriate parties for excellent customer service

Submit photographs and descriptions of property for publication on MLS, Top Producer and similar computer programs

Maintained records concerned with rental, sale, and management of real estate, performing a variety of clerical duties

Effectively played several important roles including loan originator, shipper and closing assistant

Organized and managed single points of contact for Agent QuickBooks

Countrywide Home Loans, Anchorage, AK March 2003 - February 2005

Mortgage Closing Specialist

Managed and facilitated accuracy of loan packages and preparation of closing documents

Reconciliation of loan file and collaboration with closing agent to determine wiring/funding amounts

Coordinate closings and maintain communication with all appropriate parties for excellent customer service

Consistently exceeded expectations of manager through increased capacity workload and efficient time management

Closing average of $325,000 for conventional loans, VA and construction loans

Developed tracking system to ensure monies were released on-time and with accuracy

Wells Fargo Home Mortgage, Phoenix, AZ July 2001 – March 2003

Funder/Document Specialist

Collected all documents from signing packages, ensured accuracy to be able to determine funding

Organized funding transactions with all third party vendors i.e.: Title, Brokers, RE Agents

Responsible for shipping and tracking of trailing loan documents to corporate office/investor

Consistently exceeded expectations of manager through increased capacity workload and efficient time management

Consistently held high pipeline at 100% accuracy for over 60 files, was #1 funder two years in a row

EDUCATION

Glendale High School Glendale, AZ HS Diploma June 1991

REFERENCES

Available upon request

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