Brooke S. von Oven
Melbourne, FL 32940
*********@*******.***
SUMMARY OF SKILLS
Excellent customer service skills with demonstrated results in processing/funding/closing/post-closing
Proven experience with analyzing data and taking appropriate action under minimal supervision
High capacity with accuracy and efficiency – in previous roles have closed up to 400 units/month
20 years Mortgage/Title experience; Doc Velocity, Encompass, Windows XP, Microsoft Outlook, Closers Choice
Closing experience:1st and 2nd loans, HELOC stand alone, 2nd stand alone, VA, FHA, Short Sales, Construction to Perm, DPA's, and all states.
PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS
Paramount Residential Mortgage Group, Corona, CA May 2016-July 2022
Closer/Funder
Responsible for closing all files for Mid-West Region-Dedicated Closer (Awarded 2020 closer of the year for Region)
Effectively played several important roles including closer, funder and supervisor
Closing average of 150 loans per month during 2020
Organized funding transactions with all third party vendors i.e.: Title, Brokers, RE Agents
Consistently exceeded expectations of manager through increased capacity workload and efficient time
Prestige Title of Brevard, Melbourne, FL March 2012-March 2015
Processor-Post Closer
Personal representative for short sale closings; successfully closed over 120 units
Effectively played several important roles including loan originator, shipper and closing assistant
Responsible for shipping and tracking of trailing loan documents to corporate office/investor
Data Entry for Closers Choice with back-round checks to be sure system is 100% accurate
Responsible to receive and deposit earnest monies for closings
Worked directly with several vendors; Fidelity, Stewart, Title Resources, Attorneys, Real Estate Agents, Appraisers
Aleut Global Solutions, Inc., Colorado Springs, CO August 2007 – May 2011
Worldwide DSN Operator/Telephone Helpdesk
Operated console placing-receiving a variety of calls: commercial, military, emergency and long distance
Required knowledge of functions, protocol and activities for multiple Air Force installations
Implemented 95 calls per hour while maintaining complete accuracy
Data entry for CAIRS and Remedy system cable maintenance, telephone operating systems for Air Force installations
Troubleshoot technical issues with internal and external clients to determine customer needs
Michael Fortin, Platinum Group, Colorado Springs, CO February 2008 - March 2009
Real Estate Assistant/Coordinator
Prepare and update files on MLS, Top Producer and similar computer programs
Coordinate closings and maintain communication with all appropriate parties for excellent customer service
Submit photographs and descriptions of property for publication on MLS, Top Producer and similar computer programs
Maintained records concerned with rental, sale, and management of real estate, performing a variety of clerical duties
Effectively played several important roles including loan originator, shipper and closing assistant
Organized and managed single points of contact for Agent QuickBooks
Countrywide Home Loans, Anchorage, AK March 2003 - February 2005
Mortgage Closing Specialist
Managed and facilitated accuracy of loan packages and preparation of closing documents
Reconciliation of loan file and collaboration with closing agent to determine wiring/funding amounts
Coordinate closings and maintain communication with all appropriate parties for excellent customer service
Consistently exceeded expectations of manager through increased capacity workload and efficient time management
Closing average of $325,000 for conventional loans, VA and construction loans
Developed tracking system to ensure monies were released on-time and with accuracy
Wells Fargo Home Mortgage, Phoenix, AZ July 2001 – March 2003
Funder/Document Specialist
Collected all documents from signing packages, ensured accuracy to be able to determine funding
Organized funding transactions with all third party vendors i.e.: Title, Brokers, RE Agents
Responsible for shipping and tracking of trailing loan documents to corporate office/investor
Consistently exceeded expectations of manager through increased capacity workload and efficient time management
Consistently held high pipeline at 100% accuracy for over 60 files, was #1 funder two years in a row
EDUCATION
Glendale High School Glendale, AZ HS Diploma June 1991
REFERENCES
Available upon request