Data Entry Customer Service

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Phileena Sing

Address Horn Lake, MS, *****

Phone 901-***-****

Email **********@*****.***

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Astute professional highly skilled in customer service and relationship building, offering more than 10+ years of experience. A talented individual offering dynamic skills in data entry, telephone support, and records oversight. Desiring Customer Service Administrator position with the company in the technology sector. Accomplished in workflow optimization techniques implementation, which increases productivity, reduces labor and maintains business integrity and quality of service. Adroit professional exemplifies multidisciplinary managerial skills in process, procedure and policy improvement initiatives.

Skills

Excellent Communication Skills

Human Resources

Customer Service

Administrative Skills

Policy and procedure adherence

Troubleshooting

Account management

Database Administration

Strategic planning

Research Skills

Work History

2021-08 - Current Customer Service Representative

West Tennessee Ornamental Door, Memphis, TN

• Deliver excellent customer service via phone, fax, and electronic data interchange (EDI).

• Handle online inquiries, sales, and price quotes while assisting the outside sales force.

• Assist customers by resolving freight damage or order issues, as well as instructions on the Paradigm system and price books.

• Produce accurate invoices and assist the Office Manager with day-to-day tasks. 2020-11 - 2021-03 Data Entry

Talentcore, Southaven, MS

• Received and processed orders into the company's WMS system or SAP.

• Modified or canceled orders, as needed, and processed inbounds and returns.

• Organized and prioritized tasks to meet deadlines.

• Accurately handled data entry errors to prevent duplication or data degradation.

• Kept optimal quality levels to prevent critical errors and support team performance targets.

• Coded and processed applications into required electronic formats.

• Scanned documents and saved them in the database to keep records of essential organizational information.

2019-09 - 2020-10 Front Desk Representative

OrthoSouth, Memphis, TN

• Obtained and interpreted patient information

• Processed insurance verification and data entry

• Scheduled patient appointments

• Assisted with patient flow, triage, and rooming patients

• Compiled chart information and evaluated patients in and out. 2019-01 - 2019-09 Lyft Driver

Lyft

• Ensured the customer arrived at their destination safely and on time, creating customer satisfaction.

• Proven ability to deal calmly with unforeseen circumstances or delays. Improved time management and safety by using advanced driving techniques.

• Ensured that the vehicle was kept in excellent condition and was cleaned regularly. Use your extensive knowledge of vehicle maintenance.

• Achieved 270+ safe and successful trips; maintains a 5-star rating 2017-09 - 2018-08 Accounting Assistant

Crew Training International, Memphis, TN

• Administered all aspects of accounts payables

• Received and verified invoices, matched to purchase orders or obtained appropriate approval, reconciled

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credit card statements, prepared invoices for payment, entered invoices, and expense reports into the accounting system, made payments weekly through checks, ACH, and wire transfers, researched vendor statements and resolve any payment/billing issues.

• Visited the bank and post office.

• Assisted payroll and accounting departments with filing, scanning, shredding, and other clerical tasks. 2014-05 - 2017-09 HR Assistant

Crew Training International, Memphis, TN

• Responded and routed phone calls, took and delivered messages, greeted and directed office guests, scheduled appointments for executive team members, and interacted professionally and courteously with vendors and delivery people.

• Incorporated applicant data into the applicant tracking system. Affirmative Action Voluntary Information Data Sheets were prepared and mailed/emailed to applicants.

• Per company policy, maintained employment resumes, application forms, and applicant flow logs.

• Listed open positions with various organizations, including CTI's website. Updates Log of Open Positions

• Arranged interviews and assembled packages for the interviewing team. Applicants who did not meet the minimum qualifications and those who were interviewed but not chosen received regret letters.

• Conducted Driver's License checks on new employees and annually after that for all employees.

• Planned employee social activities and arranged setup and cleanup.

• Tracked and disbursed initial 90-day & annual performance evaluations.

• Reviewed PRNs to ensure changes were recorded into HRIS. Files PRNs.

• Performed the operations manager's basic tasks, including logging and filing instructor critiques; stocking restroom and kitchen facilities, and ordering and refilling supplies in the central workroom. 2011-12 - 2013-05 Assistant Manager

PH Financial -, Kenner, LA

• Assisted customers through phone and in-person with loan information.

• Ran reports, made deposits, verified accounts, and extended loans.

• Duties included courtesy calls, collection, and information verification. 2009-10 - 2010-05 Daniel Cremeiux Specialist

Dillard's, Southaven, MS

2007-12 - 2009-10 Sales/Key Holder

Zale's Jewelry, Southaven, MS

2005-01 - 2006-01 Sales/Key Holder

Friedman's Jewelry, Memphis, TN

2002-01 - 2005-01 Accounts Payable

Shelmar, Memphis, TN

Education

High School Diploma

Northwest

Software

AS400

Athena

EMA

MS Office

EMA

Microsoft Outlook

QuickBooks

10 Key calculator

Resumate

Asentis (HRIS)

Remark (HRIS)

SAP

EDI

True Commerce

Indeed Skill Assessment

Medical receptionist skills

Customer focus & orientation

Administrative assistant/receptionist

Customer service fit

Veterinary receptionist skills

Customer service

Proficient Data entry

Contact this candidate